District Patient Access Lead

PT Solutions; Charlotte (NC); Hybrid; USD 50,000 - 60,000; Full time

Job summary

PT Solutions, a leading physical therapy provider, seeks a District Supervisor, Patient Access Coordination to oversee district-level access operations, referral coordination, and patient experience across Ballantyne, Matthews, Matthews Sports, South Park, Pineville and Monroe clinics.

Responsibilities include hiring and coaching coordinators, standardizing workflows, monitoring KPIs, ensuring regulatory and payer compliance, and partnering with regional leaders.

Qualifications

• Strong working knowledge of referral management, scheduling protocols, benefit verification, and insurance authorization workflows.
• Excellent interpersonal, communication, analytical, and problem-solving skills.
• Experience with Epic or similar EHR platforms strongly preferred.

Responsibilities

• Lead hiring, staffing, training, scheduling and performance of Patient Access Coordinators within the district.
• Oversee day-to-day referral coordination and front-end RCM readiness tasks across clinics in the district.
• Ensure standardized workflows, scripts, scheduling protocols, and documentation requirements.
• Monitor district compliance with benefit verification, authorization, and scheduling prerequisites.
• Partner with regional leaders to resolve operational gaps and support district KPIs.
• Onsite supervision of clinics 40 hours per week.
• Deliver coaching and development for Coordinators and ensure patient-first service.

Skills

Referral management

Scheduling protocols

Benefit verification

Insurance authorization

Epic EHR

Interpersonal skills

Education

Bachelor’s degree in Healthcare Administration or related field

2+ years in patient access or outpatient operations

Tools

Epic EHR

Job description

PT Solutions, a leading physical therapy provider, seeks a District Supervisor, Patient Access Coordination to oversee district-level access operations, referral coordination, and patient experience across Ballantyne, Matthews, Matthews Sports, South Park, Pineville and Monroe clinics.

Responsibilities include hiring and coaching coordinators, standardizing workflows, monitoring KPIs, ensuring regulatory and payer compliance, and partnering with regional leaders.