District Operations Leader: People, Service & Growth

Public Storage; Downey (CA); On-site; USD 115,000 - 141,000; Full time

Benefits offered by this job

Healthcare programs

401(k) with generous match

Paid time off

Stock program with dividends

Relocation opportunities

Job summary

Public Storage is seeking a Lead to Manage and Develop People, Brand Ambassador & Operational Excellence. You will lead a dedicated customer-facing team, coach on service and sales, and oversee asset maintenance, safety, and vendor management.

The role emphasizes delinquency reduction, audits, and strong customer experience. The position offers extensive training, healthcare, 401(k) with match, PTO, and a stock program with dividends.

Qualifications

• Proven leadership in building and retaining high-performing frontline teams.
• Strong customer-service orientation with a sales mindset.
• Excellent communication and time-management skills.
• Proficiency with MS Office (Excel, Word, PowerPoint, Outlook).

Responsibilities

• Lead, recruit, motivate and retain an engaged frontline team.
• Coach on customer service and sales strategies to improve performance.
• Oversee asset management, vendor relationships, and safety/compliance.
• Drive district growth using analytics and strategic initiatives.
• Ensure timely customer inquiries are addressed professionally.

Skills

Leadership

Customer service

Communication

Sales strategies

Analytics

Education

Bachelor's Degree preferred

Tools

MS Office

Job description

Public Storage is seeking a Lead to Manage and Develop People, Brand Ambassador & Operational Excellence. You will lead a dedicated customer-facing team, coach on service and sales, and oversee asset maintenance, safety, and vendor management.

The role emphasizes delinquency reduction, audits, and strong customer experience. The position offers extensive training, healthcare, 401(k) with match, PTO, and a stock program with dividends.