District Office Coordinator

Woodlake Trails; Michigan; On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Comprehensive Medical Plan

Dental and Vision Plans

On-Site Fitness Center

401(k) Plan with employer match

Paid Time Off & Holidays

Tuition Reimbursement

Job summary

Sun Communities is seeking a District Office Coordinator to support routine office tasks and coordinate community activities. You will greet guests, handle administrative duties, process payments in NetSuite, and assist with planning resident events.

The role requires 2 years of administrative experience, 6 months in property management and NetSuite familiarity. Strong communication skills, professional appearance, and MS Office proficiency are essential for success in this position.

Qualifications

• High School Diploma or GED required.
• 2 years of administrative experience required.
• 6 months in a property management office preferred.
• 6 months in NetSuite preferred.
• Excellent verbal and written communication skills.
• Good problem-solving skills.
• Professional appearance.
• Intermediate to advanced proficiency in Microsoft Office Suite.

Responsibilities

• Greets guests and residents; relay comments to District Manager.
• Answer phones, type, copy, fax, file and assist with other duties.
• Process deposits, fees, rent and other charges in NetSuite; issue receipts.
• Prepare and reconcile community reports and maintain records.
• Assist prospective residents with inventory, listings and applications.
• Maintain petty cash and record expenditures.
• Prepare and distribute resident communications such as notices and renewals.
• Schedule clubhouse rentals and process rental fees.
• Ensure supplies are stocked and place orders as needed.
• Make collection calls for site payments; forward bad debt files to collections.
• Process move-ins and move-outs per Operations Manual.
• Assist with planning resident relations events.

Skills

Verbal communication

Written communication

Problem solving

Professional appearance

Driver's license

Education

High School Diploma or GED

Tools

NetSuite

Microsoft Office

Yardi

Job description

District Office Coordinators handle the routine office work and administrative responsibilities of district communities. They are also responsible for assisting with planning and coordinating community events and activities.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions, and complaints to the District Manager (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite; records in the proper accounts and issues receipts (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual (Essential)
• Assists prospective residents by checking the status of inventory; reviews new and pre‑owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in proper accounts
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. Reviews and codes invoices and statements for approval
• Schedules clubhouse rentals and processes rental fees
• Ensures office supplies are sufficiently stocked and prepares supply orders as necessary
• Makes collection calls for site rental payments as directed; submits bad debt files to collections
• Processes resident move‑ins and move‑outs in accordance with the Operations Manual
• Assists with planning and coordinating resident relations events and activities within the communities
• Assists with the preparation of marketing materials including brochures and flyers that pertain to homes for sale (new, pre‑owned, and brokered homes), community events, and other community‑related information as directed
• Refers all sales prospects to District Manager and enters prospect information into Yardi in a timely manner
• Forwards customer service requests to the District Manager in a timely fashion
• Coordinates with the Underwriting department to obtain approvals on prospective resident applicants; tracks all approvals and denials
• Prepares bank deposit slips and deposits funds as required; makes daily bank runs as needed
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in property management office experience (Preferred)
• 6 months in previous NetSuite experience (Preferred)
• Excellent verbal and written communication skills
• Good problem‑solving skills
• Professional appearance
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry‑leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On‑Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long‑Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty