Office Coordinator - Bilingual

Sun Communities & Sun Outdoors; Austin (TX); On-site; USD 25,000 - 28,000; Full time

Benefits offered by this job

On-Site Fitness Center

401(k) Plan with Sun matching

Tuition Reimbursement

Paid Time Off

Pet Insurance

Job summary

Sun Communities & Sun Outdoors in Austin, TX is seeking an Office Coordinator to handle routine office work and support community events. The role involves greeting residents, processing payments, maintaining records, and coordinating communications.

The ideal candidate has a high school diploma, strong administrative experience, and proficiency with NetSuite and property management tasks. Excellent communication, customer service, and problem-solving skills are essential, along with a valid

Qualifications

• High School Diploma or GED required.
• 2 years in administrative experience required.
• 6 months in NetSuite preferred.
• 6 months in property management office experience preferred.
• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem solving skills.
• Intermediate computer proficiency.
• Professional appearance.
• Must have a valid driver's license.

Responsibilities

• Greet guests and establish rapport with residents and prospects; relay feedback to Community Manager.
• Prepare and distribute resident communications, including reminders, notices, renewals, and lease addenda.
• Collect and post payments, recordings, and fees, and issue receipts.
• Complete and reconcile community reports and maintain records per the Operations Manual.
• Perform general admin tasks: phones, typing, copying, faxing, and filing.
• Review invoices and codes for Community Manager approval.
• Schedule clubhouse rentals and process rental fees.
• Maintain office supplies and place orders as needed.
• Make collection calls and forward bad debt files to collections.
• Process move-ins/outs per Operations Manual.
• Assist with resident relations events and activities.
• Assist with preparing marketing materials for homes for sale and community events as directed by the Community Manager.
• Refer sales prospects to the Community Manager and enter prospect data into Yardi in a timely manner.
• Assist prospective residents by checking Sun Homes inventory and showing homes as directed.

Skills

Administrative experience

Written and verbal communication

Customer service

Problem solving

Intermediate computer skills

Valid driver's license

Education

High School Diploma or GED

Tools

NetSuite

Job description

Overview

Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.

Overview

Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager. (Essential)
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts. (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual. (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing. (Essential)
• Reviews and codes invoices and statements for Community Manager approval.
• Schedules clubhouse rentals and processes rental fees.
• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.
• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.
• Processes resident move-ins and move-outs in accordance with the Operations Manual.
• Assists with planning and coordinating resident relations events and activities within the community.
• Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.
• Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.
• Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.
• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.
• Completes new move-in incentive requests for non-Sun Homes deals.
• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.
• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.
• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in previous experience using NetSuite (Preferred)
• 6 months in property management office experience (Preferred)
• Excellent written and verbal communication skills
• Strong customer service skills
• Excellent problem solving skills
• Intermediate computer proficiency
• Professional appearance
• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

$18-$20 per hour