District Office Coordinator

Sun Communities & Sun Outdoors; Tilton (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision plans

401(k) plan

Paid time off

Parental leave

Tuition reimbursement

Employee assistance program

Life insurance

Disability insurance

RV site discounts

Job summary

Sun Communities & Sun Outdoors in Tilton, NH is hiring a District Office Coordinator to manage routine office work and assist with planning and coordinating community events across districted properties.

The role demands strong communication and customer service skills, with responsibilities spanning records management, resident interactions, and coordination of administrative tasks under the District Manager.

Qualifications

• Essential front-desk greetings and resident interactions.
• General admin tasks: phones, typing, copying, filing.
• NetSuite experience preferred; basic accounting familiarity.

Responsibilities

• Greet guests and establish rapport with residents and prospects.
• Perform general administrative functions (phones, typing, copying, filing).
• Process deposits, rent, and fees; record in accounts and issue receipts.
• Prepare and reconcile community reports; maintain records.
• Show homes to prospects and assist with rental applications.
• Support event planning for resident relations and activities.
• Coordinate marketing materials for homes and events.
• Enter prospect info into Yardi; refer leads to District Manager.
• Assist move-ins/move-outs; coordinate banking duties.
• Other duties as assigned.

Skills

Excellent verbal and written comms

Strong customer service

Good problem solving

Administrative experience

Property management exposure

Valid driver’s license

Education

High School Diploma or GED

Tools

NetSuite

Microsoft Office

Job description

Overview District Office Coordinators handle the routine office work and administrative responsibilities of districted communities. They are also responsible for assisting with planning and coordinating community events and activities.

Overview District Office Coordinators handle the routine office work and administrative responsibilities of districted communities. They are also responsible for assisting with planning and coordinating community events and activities.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the District Manager (Essential)
• Performs general administrative functions such as answering phones, typing, copying, faxing, filing, and other duties as assigned (Essential)
• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in NetSuite; records in the proper accounts and issues receipts (Essential)
• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual (Essential)
• Assists prospective residents by checking the status of inventory; reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the manager (Essential)
• Maintains the petty cash fund, ensuring to record expenditures in proper accounts
• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. Reviews and codes invoices and statements for approval
• Schedules clubhouse rentals and processes rental fees
• Ensures office supplies are sufficiently stocked and prepares supply orders as necessary
• Makes collection calls for site rental payments as directed; submits bad debt files to collections
• Processes resident move-ins and move-outs in accordance with the Operations Manual
• Assists with planning and coordinating resident relations events and activities within the communities
• Assists with the preparation of marketing materials including brochures and flyers that pertain to homes for sale (new, pre-owned, and brokered homes), community events, and other community-related information as directed
• Refers all sales prospects to District Manager and enters prospect information into Yardi in a timely manner
• Forwards customer service requests to the District Manager in a timely fashion
• Completes new move-in incentive requests for non-Sun Homes home deals
• Coordinates with the Underwriting department to obtain approvals on prospective resident applicants; tracks all approvals and denials
• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed
• Other duties as assigned

Requirements

• High School Diploma or GED (Required)
• 2 years in administrative experience (Required)
• 6 months in property management office experience (Preferred)
• 6 months in previous NetSuite experience (Preferred)
• Excellent verbal and written communication skills
• Strong customer service skills
• Good problem-solving skills
• Professional appearance
• Intermediate to advanced computer proficiency with the ability to use Microsoft Office Suite, email, internet, and provide data entry in a timely and efficient manner
• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family
• Comprehensive Dental and Vision Plans
• On-Site Fitness Center
• Voluntary Health and Dependent Care Reimbursement Accounts
• Life, Accidental Death & Dismemberment Insurance and Dependent Life
• Short and Long-Term Disability Coverage
• 401(k) Plan with Sun matching contribution
• Employee Assistance Program
• Identity Theft Insurance
• Legal Assistance Plan
• Pet Insurance
• Tuition Reimbursement program providing financial support to team members who further their formal education
• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation
• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more
• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child
• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

$20 per hour