Office Coordinator

Sun Communities & Sun Outdoors; Charlevoix (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

On-site fitness center

401(k) plan

Paid time off

Parental leave

Employee discounts

Tuition reimbursement

Pet insurance

Job summary

Sun Communities & Sun Outdoors seeks an Office Coordinator to handle routine office tasks and support community events. You will greet guests, manage communications, and assist with rent processing and reports.

The role requires strong customer service, clear communication, and basic computer skills, with a focus on using Yardi and supporting the Community Manager in daily operations.

Qualifications

• Excellent written and verbal communication skills.
• Strong customer service skills.
• Excellent problem solving skills.
• Intermediate computer proficiency.
• Must have a valid driver's license.

Responsibilities

• Greet guests and residents; relay comments to Community Manager.
• Prepare and distribute resident communications, notices, and renewals.
• Process rents, deposits, fees, and receipts in Yardi; maintain accounts.

Skills

Communication skills

Customer service

Problem solving

Computer proficiency

Driver's license

Education

High School Diploma or GED

Tools

Yardi

NetSuite

Job description

Overview

Office Coordinators handle the routine office work and administrative responsibilities of the community. They are also responsible for assisting with planning and coordinating community events and activities.

Job Duties

• Greets and establishes rapport with guests, current and prospective residents. Fields community comments, suggestions and complaints to the Community Manager. (Essential)


• Prepares and distributes resident and community communications such as rule reminders, violation notices, rent increase letters, delinquency notices, eviction paperwork, lease addendums and renewals. (Essential)


• Collects and posts resident security deposits, processing fees, rent, inspection, application or other miscellaneous fees in Yardi; records in the proper accounts and issues receipts. (Essential)


• Completes and reconciles community reports in accordance with monthly calendar, including accounting reports, community traffic reports, and community activity reports. Maintains records and files in accordance with the Operations Manual. (Essential)


• Performs general administrative functions such as answering phones, typing, copying, faxing, and filing. (Essential)


• Reviews and codes invoices and statements for Community Manager approval.


• Schedules clubhouse rentals and processes rental fees.


• Ensures office supplies are sufficiently stocked and prepares supply orders as needed.


• Makes collection calls for site rental payments as directed by the Community Manager. Submits bad debt files to collections.


• Processes resident move-ins and move-outs in accordance with the Operations Manual.


• Assists with planning and coordinating resident relations events and activities within the community.


• Assists with the preparation of marketing materials, including brochures and flyers that pertain to homes for sale (new, pre-owned and brokered homes), community events, and other community-related information as directed by the Community Manager.


• Refers all sales prospects to the Community Manager and enters prospect information into Yardi in a timely manner.


• Assists prospective residents by checking the status of Sun Homes inventory. Reviews new and pre-owned home listings, shows homes to prospective residents, and assists with rental applications at the discretion of the Community Manager.


• Forwards Sun Homes customer service requests to the Community Manager in a timely fashion.


• Completes new move-in incentive requests for non-Sun Homes deals.


• Coordinates with the Underwriting team at the Main Office to obtain approvals on prospective resident applicants; tracks all approvals and denials.


• Maintains the petty cash fund, ensuring to record expenditures in the proper accounts.


• Prepares bank deposit slips and deposit funds as required; makes daily bank runs as needed.


• Other duties as assigned.

Requirements

• High School Diploma or GED (Required)


• 2 years in administrative experience (Required)


• 6 months in previous experience using NetSuite (Preferred)


• 6 months in property management office experience (Preferred)


• Excellent written and verbal communication skills


• Strong customer service skills


• Excellent problem solving skills


• Intermediate computer proficiency


• Professional appearance


• Must have a valid driver's license

Benefits

At Sun Communities, you will be part of an industry-leading organization where you will be challenged, inspired, rewarded and transformed. We place a high priority on our team members, and this is a big part of what sets us apart. We will ask you to give us your very best every day, and will challenge you with interesting work, stretch assignments, a collaborative and supportive work environment and plenty of learning and growth. In exchange, we will reward you with great pay, advancement opportunities, paid time off, great benefits, and flexibility.

• Comprehensive Medical and Prescription coverage with 4 plan options so you can choose the plan that best meets the needs of you and your family


• Comprehensive Dental and Vision Plans


• On-Site Fitness Center


• Voluntary Health and Dependent Care Reimbursement Accounts


• Life, Accidental Death & Dismemberment Insurance and Dependent Life


• Short and Long-Term Disability Coverage


• 401(k) Plan with Sun matching contribution


• Employee Assistance Program


• Identity Theft Insurance


• Legal Assistance Plan


• Pet Insurance


• Tuition Reimbursement program providing financial support to team members who further their formal education


• Vacation RV Site Discounts for team members when visiting Sun resorts across the nation


• Team Member Perks & Discounts program with hundreds of discounts on things like travel, merchandise, mobile phone service, and more


• Up to six weeks of paid parental leave for the birth of a child, adoption, or placement of a child


• Paid Time Off including ten holidays, vacation, personal, sick time, bereavement and pay for jury duty

$19.50 per hour