District Manager, Connected Services & Loyalty

General Motors; USA; Vor Ort; USD 90.000 - 140.000; Vollzeit

Zusammenfassung

General Motors is seeking a District Manager, OnStar & Loyalty to serve as the primary field representative for OnStar and GM’s connected services across an assigned dealer network.

You will coach dealership teams, promote My GM Rewards and GM Rewards Credit Cards, and use data insights to improve dealer performance and customer loyalty. This role requires travel and relocation flexibility within the territory.

Qualifikationen

• 2+ years of sales, customer service, or related experience.
• Bachelor's degree or equivalent experience.
• Strong communication and presentation skills, with the ability to tailor messaging to diverse audiences.
• Ability to support business needs across assigned time zones, including occasional weekends and holidays.
• Proficiency with Google Workspace and/or Microsoft Office applications.

Aufgaben

• Dealer Advocacy & Relationship Management: Serve as the primary advocate for OnStar and GM services within your dealerships.
• Build trust-based relationships with dealer principals and leaders, delivering value and follow-through.
• Act as liaison between OnStar, GM brands, and dealers to align priorities and messaging.
• Growth, Loyalty & Performance Coaching: Promote OnStar and connected ecosystem to boost loyalty and profitability.
• Be the subject matter expert for My GM Rewards and GM Rewards Card to drive loyalty across departments.
• Use data and analytics to drive performance and co-create dealer action plans.
• Monitor performance and influence results to meet goals through coaching and training.
• Training, Enablement & Customer Experience Design: Deliver live and virtual training on OnStar, My GM Rewards, and connected tech.
• Troubleshoot issues related to OnStar and GM apps to support end-to-end customer experience.
• Ensure customers experience seamless setup, enrollment, and ongoing engagement.
• Cross-Functional Collaboration: Build partnerships across GM's field ecosystem and align launches with dealers.
• Support product launches ensuring consistent messaging and storytelling for customers.
• Resolve satisfaction issues through proper channels while protecting brand trust.
• Continuous Improvement & Learning: Bring a growth mindset, share best practices, and adapt to evolving products and expectations.
• Provide field feedback to improve programs, tools, and processes.

Kenntnisse

Sales experience

Customer service

Presentation skills

Communication

Ausbildung

Bachelor's degree

Tools

Google Workspace

Microsoft Office

Jobbeschreibung

General Motors is seeking a District Manager, OnStar & Loyalty to serve as the primary field representative for OnStar and GM’s connected services across an assigned dealer network.

You will coach dealership teams, promote My GM Rewards and GM Rewards Credit Cards, and use data insights to improve dealer performance and customer loyalty. This role requires travel and relocation flexibility within the territory.