Field District Lead, OnStar & Loyalty

General Motors; New York (NY); On-site; USD 90,000 - 130,000; Full time

Job summary

General Motors is seeking a District Manager, OnStar & Loyalty, to serve as the primary field representative for OnStar, loyalty, and subscription services across an assigned dealer network in the Syracuse region. Travel up to 90% is required, with relocation within the territory as needed.

The role focuses on driving adoption of OnStar services and GM rewards programs, coaching dealer teams, and delivering data-driven insights to improve customer loyalty and dealer performance.

Qualifications

• 2+ years of sales or customer service experience.
• Bachelor's degree or equivalent experience.
• Strong communication and presentation skills for diverse audiences.
• Ability to support multiple time zones, weekends and holidays.
• Proficiency with Google Workspace and/or Microsoft Office.
• Comfort with technology platforms and subscription services.
• Excellent written and verbal communication with attention to detail.
• Willingness to travel up to 90% within the territory.
• Valid driver's license and ability to operate a vehicle.

Responsibilities

• Serve as the primary field representative for OnStar and GM loyalty programs across assigned dealers.
• Build trusted relationships with dealer principals, general managers, sales and service leaders.
• Coach dealership teams to maximize OnStar, My GM Rewards and GM Rewards Card adoption and loyalty.
• Use data and analytics to drive performance and develop dealer action plans.
• Design and deliver in‑person and virtual training sessions for dealer leadership and frontline teams.
• Collaborate cross-functionally with GM's field ecosystem to support launches and messaging.
• Troubleshoot OnStar, GM mobile app, and internal platforms to ensure seamless customer experiences.

Skills

Sales experience

Customer service

Communication skills

Time management

Travel readiness

Driver's license

Tech-savvy

Education

Bachelor's degree or equivalent

Tools

Google Workspace

Microsoft Office

Job description

General Motors is seeking a District Manager, OnStar & Loyalty, to serve as the primary field representative for OnStar, loyalty, and subscription services across an assigned dealer network in the Syracuse region. Travel up to 90% is required, with relocation within the territory as needed.

The role focuses on driving adoption of OnStar services and GM rewards programs, coaching dealer teams, and delivering data-driven insights to improve customer loyalty and dealer performance.