District Manager

PepUp; Pocomoke City (MD); On-site; USD 85,000 - 125,000; Full time

Job summary

PepUp is seeking a District Manager to lead and manage their assigned location, with accountability for growth, profitability, safety, and customer service. You will supervise office and operational personnel, ensure reports are completed, and partner with sales leadership to meet district goals.

The role requires strong customer service, team leadership, and decision-making in a fast-paced environment. A high school diploma is required; college degree a plus; propane industry experience

Qualifications

• High School diploma required.
• College degree preferred.
• Propane industry experience is strongly preferred but not required.
• Knowledge of Cargas, Salesforce, and DocuSign is a plus.

Responsibilities

• Leads and supervises office and operational personnel.
• Ensures daily work and reports are completed in a timely manner.
• Investigates and resolves customer service issues and complaints.
• Meets or exceeds district sales goals by partnering with the VP of Sales & Marketing and the Sales Manager.
• Optimizes profitability by managing expenses, inventory, and improvement projects.
• Coordinates product deliveries and service/ installations with corporate teams.
• Maintains district facilities safety and appearance including offices, yard, tanks, and vehicles.
• Monitors customer retention and growth for the district.
• Keeps cash, inventory, and equipment reconciled.
• Plans for succession and develops employees for advancement.

Skills

Customer service

Team leadership

Decision making

Interpersonal skills

Organized

Education

High School diploma

College degree

Tools

Cargas

Salesforce

DocuSign

Job description

The District Manager has the primary overall responsibility for leading and managing their assigned location. Manages all facets of the district with accountability for its growth, EBITDA, and Safety. Accountable for the overall direction of district activities to ensure high levels of customer service, operational effectiveness, employee productivity, customer and employee retention and profitability.

Responsibilities

• Leads and supervises office and operational personnel
• Ensures daily work and reports are completed in an efficient and timely manner
• Investigates and resolves customer service issues and complaints
• Meets or exceeds district sales goals by partnering with the VP of Sales & Marketing and the Sales Manager
• Optimizes profitability of the district by actively managing controllable expenses, local inventory, and directing the development of continued improvement projects to generate hard cost savings/profit improvement
• In partnership with corporate team coordinates product deliveries
• In partnership with corporate team coordinates service and installations
• Maintains district properties safety and appearance including offices, yard, bulk tanks, and vehicles with a goal of zero accidents, zero incidents
• Shares accountability for collection of outstanding receivables
• Participates in community activities such as local Chambers of Commerce, Company publicity events, etc.
• Closely monitors customer retention and customer growth for the district
• Reconciles cash, parts inventory, fuel inventory and equipment
• Displays professionalism in behaviors and attitudes in and out of the work environment as a representative of the Company
• Plans for succession and develops employees for advancement
• Performs other projects and duties as assigned

Qualifications

Must have excellent customer service abilities and interpersonal skills. The ability to manage in a fluid, fast pace environment is a must along with being highly motivated and well-organized. A working knowledge of computers is required. The ability to be a team leader and make decisions is essential to the position, as is the ability to maintain a professional attitude with both employees and customers.

• High School diploma required
  • College degree a plus
• Previous experience in the propane industry strongly preferred but not required
• Knowledge of the following software is a plus but not required
  • Cargas
  • Salesforces
  • DocuSign