District IT Systems & Apps Support Specialist

Warwick Public Schools; Warwick (RI); On-site; USD 70,000 - 80,000; Full time

Job summary

Warwick Public Schools is seeking an Assistant Coordinator of Operational Systems & Application Support to join the IT Department in Warwick, RI. The role focuses on hands-on operational support, system administration, user account management, and coordinating day-to-day technical tasks between staff, technicians, vendors, and service providers.

The position involves supporting multiple district systems, training users, documenting procedures, and contributing to project implementations and

Qualifications

• Experience in K-12 information technology or comparable environment.
• Experience administering and supporting multiple software applications and technology systems.
• Experience troubleshooting user access, application, account, and system issues.
• Experience supporting technology across multiple locations or facilities.
• Strong organizational, communication, documentation, and customer-service skills.
• Ability to learn new systems quickly and independently troubleshoot unfamiliar problems.
• Ability to work independently, prioritize competing demands, and respond effectively to urgent technology issues.
• Valid driver's license and ability to travel between District facilities.

Responsibilities

• Operate and troubleshoot district systems and applications, admin accounts, and perform routine maintenance.
• Handle support cases, assist users, monitor issues through resolution.
• Provide admin and operational support for systems including Incident IQ, Munis, Thrillshare, Google, AD, and other tools.
• Develop and maintain training materials; provide group or 1:1 training as needed.
• Coordinate with district staff, technicians, vendors to manage access and changes across systems.
• Assist with configuration, testing, deployment, documentation, and ongoing support of new tech.
• Work with licensing, cybersecurity procedures, disaster recovery, and optimization of workflows.

Skills

K-12 IT

Systems administration

User account management

Troubleshooting

Documentation

Vendor coordination

Education

Associate/Bachelor in IT

Tools

Incident IQ

Munis

Thrillshare

Google

Active Directory

LightSpeed

Jamf

SDPC

Verkada

Job description

Warwick Public Schools is seeking an Assistant Coordinator of Operational Systems & Application Support to join the IT Department in Warwick, RI. The role focuses on hands-on operational support, system administration, user account management, and coordinating day-to-day technical tasks between staff, technicians, vendors, and service providers.

The position involves supporting multiple district systems, training users, documenting procedures, and contributing to project implementations and