Assistant Coordinator of Operational Systems & Application Support

Warwick Public Schools; Warwick (RI); On-site; USD 70,000 - 80,000; Full time

Job summary

Warwick Public Schools is seeking an Assistant Coordinator of Operational Systems & Application Support to join the IT Department in Warwick, RI. The role focuses on hands-on operational support, system administration, user account management, and coordinating day-to-day technical tasks between staff, technicians, vendors, and service providers.

The position involves supporting multiple district systems, training users, documenting procedures, and contributing to project implementations and

Qualifications

• Experience in K-12 information technology or comparable environment.
• Experience administering and supporting multiple software applications and technology systems.
• Experience troubleshooting user access, application, account, and system issues.
• Experience supporting technology across multiple locations or facilities.
• Strong organizational, communication, documentation, and customer-service skills.
• Ability to learn new systems quickly and independently troubleshoot unfamiliar problems.
• Ability to work independently, prioritize competing demands, and respond effectively to urgent technology issues.
• Valid driver's license and ability to travel between District facilities.

Responsibilities

• Operate and troubleshoot district systems and applications, admin accounts, and perform routine maintenance.
• Handle support cases, assist users, monitor issues through resolution.
• Provide admin and operational support for systems including Incident IQ, Munis, Thrillshare, Google, AD, and other tools.
• Develop and maintain training materials; provide group or 1:1 training as needed.
• Coordinate with district staff, technicians, vendors to manage access and changes across systems.
• Assist with configuration, testing, deployment, documentation, and ongoing support of new tech.
• Work with licensing, cybersecurity procedures, disaster recovery, and optimization of workflows.

Skills

K-12 IT

Systems administration

User account management

Troubleshooting

Documentation

Vendor coordination

Education

Associate/Bachelor in IT

Tools

Incident IQ

Munis

Thrillshare

Google

Active Directory

LightSpeed

Jamf

SDPC

Verkada

Job description

Assistant Coordinator of Operational Systems & Application Support

Warwick Public Schools Administration Building - Warwick, Rhode Island Open in Google Maps

Job Details

Job ID: 5959605
Application Deadline: Posted until filled
Posted: Oct 14, 2026 4:00 AM (UTC)
Starting Date: Immediately

Job Description

Position Summary

The Assistant Coordinator of Operational Systems & Application Support is a hands‑on operational support position for the IT Department. The position administers assigned district systems and user accounts, handles recurring operational technology tasks, troubleshoots application issues, supports implementations and projects, documents procedures, trains users, and coordinates day‑to‑day technical issues between district staff, Computer Technicians, vendors, and service providers. The position works under the direction of the Manager of Information Technology.

Essential Responsibilities

• Operational Systems & Application Support
  • Administer assigned systems, configure, troubleshoot, and perform routine maintenance.
  • Work support cases, assist users, monitor issues and follow problems though to resolution
  • Provide administration and operational support for the district technology systems & applications:
    • Incident IQ
    • Munis
    • Thrillshare
    • Google
    • Active Directory
    • LightSpeed
    • Jamf
    • SDPC
    • Verkada
• Support, Training and Documentation
  • Provide direct support for assigned systems, develop, create and maintain documentation for training materials.
  • Provide group or 1:1 training as needed
• User Account & Access Management
  • Create, modify, suspend/deactivate, and maintain use accounts and access across assigned district systems and applications
  • Process system access for new hires, transfers, position changes, terminations and other employee status changes.
  • Coordinate with Computer Technicians and other district departments when account changes require action across multiple systems
• Projects, Implementations & Process Improvement
  • Assist with configuration, testing, implementation, deployment, documentation and ongoing support of new and existing technology systems and applications
  • Assist with software licensing, upgrades, cybersecurity procedures, disaster recovery, and operational system support.
  • Review existing operational processes and workflows, identify opportunities for improvement or automation, and assist with developing and implementing more efficient solutions.
• Vendor, Technician & Operational Coordination
  • Serve as a point of contact between district technology staff and contracted technology service providers, coordinating service requests, troubleshooting activities, and scheduling support.
    • Cox
    • Whalley
    • OSHEAN
  • Track open vendor/service issues and work with district staff and service providers through resolution.
  • Escalate unresolved, recurring, or significant issues to the Manager of IT as appropriate.
  • Coordinate operational support with providers including Cox, Whalley, OSHEAN, and other district technology vendors.

Required Qualifications

• Experience in K-12 information technology or comparable technology environment, including operational applications, user account management, systems administration, troubleshooting, and technology implementation.
• Demonstrated experience administering and supporting multiple software applications and technology systems.
• Experience troubleshooting user access, application, account, and system-related issues.
• Experience supporting technology across multiple locations or facilities.
• Strong organizations, communication, documentation, and customer-service skills
• Ability to learn new systems quickly and independently troubleshoot unfamiliar problems.
• Ability to work independently, prioritize competing demands, and respond effectively to urgent technology issues.
• Valid driver's license and ability to travel between District facilities as required.

Education and Certifications

An Associate’s or Bachelor’s degree in Information Technology, Computer Science, Information Systems, or a related field is preferred; however, relevant professional experience and industry certifications will be considered in lieu of a degree.

Position Type: Full-Time
Salary: $70,000 to $80,000 Per Year

Contact Information

• Jennifer Bertrand , Employment Clerk
• Administration Building
• Phone: [phone]
• Email: [e-mail]