District IT Services Manager - User Support & Security

Chandler USD 80; Gilbert (AZ); On-site; USD 80,000 - 86,000; Full time

Job summary

Chandler USD 80 is seeking an IT Users Services Manager to oversee district technology services, supporting systems, users, and IT projects across Gilbert, AZ. The role supervises Help Desk Services, Field Service Technicians, and System Developers to deliver high-quality IT support district-wide.

The ideal candidate will manage service requests, develop performance reports, and lead technology planning while ensuring policy compliance and data security for students and staff.

Qualifications

• Bachelor’s degree preferred or equivalent coursework in a related field.
• Four or more years of experience in system administration.
• Understanding of writing SQL queries and stored procedures.
• Strong project management and analytical skills.
• 2 years of experience in teamwork and collaboration, with the ability to organize and coordinate the work of others, preferred
• Excellent verbal and written communication skills with strong attention to detail
• Understanding of student information and business software
• Proficiency in Office products and core software loaded onto standard desktops
• Certifications such as CompTIA, A+, or CCNA are preferred
• Knowledge of computer hardware, including printers, scanners, and peripheral devices
• Valid Arizona Driver’s License with the ability to travel between sites
• Must possess a valid Level One IVP Fingerprint Clearance Card before employment start date
• Knowledge of and adherence to all policies, regulations, and rules

Responsibilities

• Supervise Help Desk, Field Service Technicians, and/or System Developers to ensure timely technical support for network, software, and hardware issues
• Troubleshoot and resolve hardware, software, and network issues as needed
• Manage user requests by analyzing problems and providing appropriate solutions
• Monitor and improve processes, including documentation and user training
• Develop reports on service requests, system performance, and trends, providing recommendations for improvement
• Train staff on support procedures, ensuring high-quality service and adherence to standards
• Plan, organize, and direct the work of Field Service Technicians, managing projects and technology resources for district initiatives
• Oversee database administration, application support, and system integrations
• Supervise installation, configuration, testing, and maintenance of software, hardware, and IT peripherals
• Support the development and deployment of enterprise systems across the district.
• Safeguard IT assets by implementing disaster recovery, backup procedures, and information security policies
• Develop and enforce standards for coding, testing, documentation, and application performance.
• Provide leadership, coaching, and training to manage staff performance and professional growth
• Lead technology planning and decision-making, including software acquisitions and system improvements
• Collaborate with user groups to analyze business specifications and align IT resources with district needs
• Promote communication and collaboration across IT teams to improve application and data performance
• Ensure adherence to state and federal regulations for data security and confidentiality
• Maintain confidentiality of protected student and staff information
• Stay current with industry trends by attending workshops, reviewing publications, and networking
• Perform other duties as assigned to meet the district’s technology goals

Skills

SQL queries

Project management

Analytical skills

Communication skills

Teamwork and collaboration

Attention to detail

Student information software

Education

Bachelor’s degree preferred or equivalent coursework

Job description

Chandler USD 80 is seeking an IT Users Services Manager to oversee district technology services, supporting systems, users, and IT projects across Gilbert, AZ. The role supervises Help Desk Services, Field Service Technicians, and System Developers to deliver high-quality IT support district-wide.

The ideal candidate will manage service requests, develop performance reports, and lead technology planning while ensuring policy compliance and data security for students and staff.