District IT Help Desk Technician

Ysleta Independent School District; El Paso (TX); On-site; USD 38,000 - 58,000; Full time

Job summary

Ysleta Independent School District seeks a technical support specialist to respond to inquiries and resolve district technology issues. You will troubleshoot LAN/WAN networks, software, and in-house programs, and refer complex problems to level two support with detailed analysis.

The role requires maintaining AD user accounts, printers, and software configurations, while following district policies and procedures. On-site presence is required to ensure timely resolutions.

Qualifications

• Bachelor's degree in Computer Science or similar field; two years of tech support experience preferred.
• Associates degree in Computer Science and six years of tech experience also acceptable.
• Strong problem-solving and customer-service skills; ability to communicate effectively.

Responsibilities

• Respond to inquiries via phone, chat, email, or in person and provide resolution.
• Diagnose and troubleshoot district technology issues across LAN/WAN/Wireless networks and applications.
• Install and maintain antivirus, ticketing system, and routing applications.
• Configure and troubleshoot printers and peripherals; manage passwords for multiple district apps.
• Manage users/computers in Active Directory; follow district policies and procedures.
• Remotely access systems to implement fixes and changes.
• Document problems/resolutions for the knowledge base and monitor failure trends.
• Coordinate with technical staff on network/hardware issues and attend on-site as required.

Skills

Help desk support

Customer service

Troubleshooting

Windows & Mac OS

Active Directory

Network troubleshooting

Education

Bachelor's degree in Computer Science

Associates degree in Computer Science

Tools

Ticketing system

Antivirus software

Active Directory (AD)

Enterprise desktop management tools

Job description

Ysleta Independent School District seeks a technical support specialist to respond to inquiries and resolve district technology issues. You will troubleshoot LAN/WAN networks, software, and in-house programs, and refer complex problems to level two support with detailed analysis.

The role requires maintaining AD user accounts, printers, and software configurations, while following district policies and procedures. On-site presence is required to ensure timely resolutions.