District Install Lead: Customer Experience & Ops

Home Depot; Rockaway (NJ); On-site; USD 70,000 - 95,000; Full time

Job summary

The District Installation Manager (DIM) at Home Depot leads the install customer experience by directing a team of associates to manage the life cycle of sold jobs. You will oversee Pre-Installation and Job Site Inspections, job movement, and service/warranty programs, while addressing escalations and contract scope questions.

This role emphasizes leadership, operational excellence, and data-driven improvements to meet cycle time, satisfaction, and gross margin targets across installations

Qualifications

• Requires bachelor's degree or equivalent in a related field.
• Experience managing residential install projects preferred.
• Construction/home improvement industry experience preferred.

Responsibilities

• Must be 18 years or older and legally allowed to work in the United States.
• Lead the field install team with hiring, goal setting, and performance management.
• Ensure timely job starts, efficient task completion, and strong customer communications.

Skills

Action Oriented

Directs Work

Manages Ambiguity

Builds Effective Teams

Collaborates

Communicates Effectively

Customer Focus

Time management

Negotiation skills

Business acumen

Problem solving

Multi-tasking

Leadership (collaborative)

Education

Bachelor's degree

Job description

The District Installation Manager (DIM) at Home Depot leads the install customer experience by directing a team of associates to manage the life cycle of sold jobs. You will oversee Pre-Installation and Job Site Inspections, job movement, and service/warranty programs, while addressing escalations and contract scope questions.

This role emphasizes leadership, operational excellence, and data-driven improvements to meet cycle time, satisfaction, and gross margin targets across installations