District Growth Leader - People, Service & Ops Excellence

Publicstorage; Los Angeles (CA); On-site; USD 122,000 - 149,000; Full time

Benefits offered by this job

Comprehensive health benefits

401(k) with employer match

Paid time off

Job summary

Public Storage seeks a dynamic leader to recruit, train, and mentor a front-line team, driving exceptional customer experiences across multiple sites. The role emphasizes coaching on service and sales strategies, while maintaining brand standards and operational excellence.

Responsibilities include managing assets, vendor relations, and safety compliance, plus using analytics to identify growth opportunities and improve delinquency and retention across the district.

Qualifications

• Proven leadership and team development abilities.
• Strong customer service focus and problem solving.
• Excellent verbal and written communication skills.
• Ability to manage time and prioritize in a fast paced retail/service setting.

Responsibilities

• Lead and develop a front-line customer-facing team through coaching and performance management.
• Oversee brand standards, asset care, vendor management, and safety compliance.
• Drive delinquency reduction and improve customer retention through team coaching.
• Deliver outstanding service with a welcoming, well-maintained environment.
• Use analytics to identify trends and implement growth strategies across the district.

Skills

Leadership

Customer service

Communication

Time management

Sales mindset

Promoting relocation

Education

Bachelor's degree preferred

Tools

MS Office

Job description

Public Storage seeks a dynamic leader to recruit, train, and mentor a front-line team, driving exceptional customer experiences across multiple sites. The role emphasizes coaching on service and sales strategies, while maintaining brand standards and operational excellence.

Responsibilities include managing assets, vendor relations, and safety compliance, plus using analytics to identify growth opportunities and improve delinquency and retention across the district.