District Field Technician: Outdoor Installations & Mentoring

Backyard Discovery; Columbus (OH); On-site; USD 52,000 - 78,000; Full time

Benefits offered by this job

Health insurance

401(k) matching

Paid time off

Job summary

Backyard Discovery is seeking a District Field Technician to serve as a field-level product expert, problem solver, and quality ambassador within an assigned district around Columbus, OH. You will complete weekly installations, mentor technicians, and work with operations and service teams to ensure high-quality setups and outstanding customer experience.

This role requires hands-on assembly of outdoor products, travel within the district, and the ability to lift up to 75 lbs.

Qualifications

• Hands-on experience assembling outdoor residential products such as playsets, gazebos, pergolas, or similar.
• Strong mechanical aptitude and problem-solving ability.
• Experience mentoring or training technicians preferred.

Responsibilities

• Complete approximately 3–5 installations per week to support field capacity and quality.
• Serve as a field resource for technicians on product complexity and installation challenges.
• Act as primary escalation contact for complex or high-priority customer issues in your district.
• Conduct on-site visits to assess and complete installation work as needed.
• Support onboarding for 1099 assembly technicians with proper techniques and safety practices.
• Identify recurring issues and communicate trends to leadership.
• Collaborate with Operations, Customer Service, and contractors to resolve issues promptly.

Skills

Mechanical aptitude

Problem solving

Communication

Documentation

Travel readiness

Job description

Backyard Discovery is seeking a District Field Technician to serve as a field-level product expert, problem solver, and quality ambassador within an assigned district around Columbus, OH. You will complete weekly installations, mentor technicians, and work with operations and service teams to ensure high-quality setups and outstanding customer experience.

This role requires hands-on assembly of outdoor products, travel within the district, and the ability to lift up to 75 lbs.