District Field Services Lead – Electrical

Eaton; Columbus (OH); On-site; USD 113,000 - 165,000; Full time

Job summary

Eaton’s ES AMER ESS division in the West Chester, OH; Worthington, OH; or Indianapolis, IN area seeks a District Operations Team Leader to direct our electrical field service team. The role includes about 25% travel, a company vehicle, and a corporate fuel card.

Responsibilities include project leadership, safety compliance, staff development, customer interface, and cross-functional coordination with sales, manufacturing, and management.

Qualifications

• 3+ years of experience leading large service engineering projects or 3+ years of management experience leading large service engineering, construction, utility, or other applicable projects, or three + years of management experience in another field.
• Must be authorized to work in the United States without company sponsorship now and in the future
• Must have a valid driver's license with an acceptable driving record
• No relocation is being offered for this position. Only candidates residing within a 50-mile radius of location listed in the job description will be considered. Active duty military candidates are exempt from this requirement.

Responsibilities

• Manage projects and delegate assignments to field employees and engineers; ensure assignments are being completed safely within deadlines, at or under budget, and within quality expectations.
• Act as a technical expert in the engineering and services field by exhibiting product application knowledge, and customer interface.
• Provide coordination on service programs to optimize customer service and market penetration.
• Answer application questions and provide sales support.
• Assure an effective and skilled staff through recruiting, assessment of talent (find gaps and follow action plans to fill gaps), training & development, goal setting, communications, performance appraisal, and conformance to applicable company policies. Provide leadership and direction to ensure professional growth for employees and retention within the district.
• Support and develop training plans and direct reports creating a strong talent bench to enhance DOC’s ability meet strategic goals and exceed customer expectations.
• Assure the safety of employees who work in low, medium, and high voltage work environments. Ensures strict compliance with safety policies, trains and implements safety programs, ensures safety equipment resources are available and properly tested, acts as a safety liaison with customers, ensures proper disposal of hazardous and nonhazardous materials.
• Provide input to the profit and strategic planning processes and submit monthly operations report summarizing key events throughout each month.
• Key interface with customers, district operations, general sales force, manufacturing plants, product division management, and functional support staff.
• Handles escalation procedures in accordance with our 24/7 service business. Makes sound business decisions on the fly when support functions are unavailable.
• Coordinate product warranty issues within the district to resolve customer issues in a timely and professional manner.

Skills

Leadership

Project management

Team management

Education

High School Diploma

Job description

Eaton’s ES AMER ESS division in the West Chester, OH; Worthington, OH; or Indianapolis, IN area seeks a District Operations Team Leader to direct our electrical field service team. The role includes about 25% travel, a company vehicle, and a corporate fuel card.

Responsibilities include project leadership, safety compliance, staff development, customer interface, and cross-functional coordination with sales, manufacturing, and management.