District Constituent Services Specialist

Pennsylvania House Democratic Caucus; Pennsylvania; On-site; USD 40,000 - 52,000; Full time

Job summary

The Pennsylvania House Democratic Caucus seeks an Administrative Support Specialist to assist the Member in the district office by handling a wide range of constituent services and administrative tasks.

The role requires strong organization, communication, and computer skills, with responsibilities including handling inquiries, processing certificates and licenses, managing mail and correspondence, and coordinating calendars and events in a 100% onsite setting.

Qualifications

• High school diploma or GED; plus a certificate/degree in office/clerical skills or 1 year related experience
• Proficiency with MS Office Suite and Constituent tracking software (Indigov) preferred
• Ability to read, analyze, interpret, and compose business correspondence; strong communication skills

Responsibilities

• Respond to constituent inquiries in person, by phone, email, and social media; direct to appropriate staff as needed
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, licenses, forms; track work via PennDOT Tracking System
• Receive, sort, route mail; respond to correspondence; prepare written responses reflecting the Member's position
• Coordinate and attend district constituent group activities; represent the Member at district events
• Manage Member's calendar and review monthly bills; interact with Harrisburg office to coordinate workload

Skills

Communication

Team player

Detail oriented

Multitasking

Education

High school diploma or GED

Tools

MS Office Suite

Legislative Data Processing Center

Indigov

Job description

The Pennsylvania House Democratic Caucus seeks an Administrative Support Specialist to assist the Member in the district office by handling a wide range of constituent services and administrative tasks.

The role requires strong organization, communication, and computer skills, with responsibilities including handling inquiries, processing certificates and licenses, managing mail and correspondence, and coordinating calendars and events in a 100% onsite setting.