Onsite District Constituent Services Specialist

Pennsylvania House Democratic Caucus; Norristown (Montgomery County); On-site; USD 41,000 - 56,000; Full time

Job summary

Pennsylvania House Democratic Caucus is seeking an on-site Administrative Assistant to assist a district office member with a broad range of constituent services. You will respond to inquiries via multiple channels, prepare correspondence reflecting the Member's position, and manage office workflows and calendars.

The role requires strong MS Office skills, familiarity with Indigov and PennDOT Tracking System, and the ability to coordinate with Harrisburg staff and local partners.

Qualifications

• High school diploma or GED plus a certificate/degree in office/clerical skills from a college or business/technical school; or one year related experience; or equivalent combination of education and experience.
• Ability to complete tasks in MS Office Suite (Word, Excel, Access, Outlook, PowerPoint), Legislative Data Processing Center, and Indigov (constituent tracking system) software applications on a desktop computer system. Prior knowledge of Indigov or the Legislative Data Processing Center system is not required.

Responsibilities

• Monitor and respond to Constituent inquiries through a variety of mediums from in-person arrival, telephone and email to social media platforms.
• Process PennDOT, property tax, rent-rebate, PACE, birth/death certificates, nursing licenses, fishing and boating forms, and other constituent-related materials. Track Penn DOT work via PennDOT Tracking System.
• Receive, sort, and route mail; maintain and direct publications. Answer constituent mail, process mailings and prepare written correspondence on behalf of Member. Research, prepare appropriate and thoughtful written responses to constituent inquiries that reflect the Member's wishes, position, or legislative record on various public policy issues.
• Cultivate and maintain relationships with local businesses and government officials. Coordinate and attend activities for constituent groups. Represent the Member at events in the district when the Member is unavailable.
• Perform clerical duties as needed, such as typing, faxing, filing, photocopying, collating, and bulk mailing preparation. Order, receive, and maintain office supplies. Manage Member's calendar/scheduling in conjunction with Harrisburg office. Review and pay monthly legislative bills, maintain checking account, and process expense vouchers for expense reimbursement. Interact with Harrisburg office staff; coordinating workload accordingly.
• Performs any other legislative work-related duties as assigned

Skills

MS Office

Constituent relations

Legislative data systems

Constituent relations

Multitasking

Education

GED or high school diploma

Office/clerical certificate

1 year related experience

Tools

Indigov

PennDOT Tracking System

Job description

Pennsylvania House Democratic Caucus is seeking an on-site Administrative Assistant to assist a district office member with a broad range of constituent services. You will respond to inquiries via multiple channels, prepare correspondence reflecting the Member's position, and manage office workflows and calendars.

The role requires strong MS Office skills, familiarity with Indigov and PennDOT Tracking System, and the ability to coordinate with Harrisburg staff and local partners.