Constituent Services Advisor - Onsite, Part-Time

Pennsylvania House Democratic Caucus; Pennsylvania; On-site; USD 36,000 - 48,000; Full time

Job summary

Pennsylvania House Democratic Caucus is seeking a District Office Assistant to provide administrative and governmental services for constituents. The position is 100% onsite and requires handling inquiries, processing forms, preparing correspondence, and maintaining databases.

The ideal candidate will have a high school diploma or GED with clerical training or related experience, strong MS Office skills, and the ability to work with diverse stakeholders.

Qualifications

• High school diploma or GED with office/clerical training.
• One year related experience or equivalent combination.
• Familiarity with Indigov or the Legislative Data Processing Center is not required.

Responsibilities

• Monitor and respond to constituent inquiries via in-person, phone, email, and social media to route to appropriate staff.
• Process PennDOT, tax, rebate forms and other constituent materials; track work in PennDOT system.
• Receive, sort, route mail; prepare written correspondence and maintain constituent databases.
• Coordinate with local officials and represent the Member at district events when needed.
• Perform clerical tasks; manage calendars, pay bills, and assist with office operations.

Skills

Constituent communication

Organization

Attention to detail

Education

High school diploma or GED with office/clerical training

Tools

MS Office Suite

Indigov

Legislative Data Processing Center

Job description

Pennsylvania House Democratic Caucus is seeking a District Office Assistant to provide administrative and governmental services for constituents. The position is 100% onsite and requires handling inquiries, processing forms, preparing correspondence, and maintaining databases.

The ideal candidate will have a high school diploma or GED with clerical training or related experience, strong MS Office skills, and the ability to work with diverse stakeholders.