District 5 Endpoint Technician II - Regional IRC Manager (61036929)

State of South Carolina; Florence (SC); On-site; USD 90,000 - 120,000; Full time

Job summary

South Carolina Department of Transportation seeks a Regional Information Consultant (IRC) Manager for District 4 and District 5 to lead IT deployment, maintenance, and support of devices across multiple counties including Florence. You will supervise IRC staff, coordinate with SOC and IT Security, and ensure training and policy adherence.

The role requires a bachelor's degree with 3.5 years of relevant experience, and a valid driver's license. Regular travel across the region is expected.

Qualifications

• Bachelor's degree and 3.5 years in automated information or related systems.
• Experience in design, installation, operation, repair, or processing of information in a data processing environment.
• Valid driver's license is required.

Responsibilities

• Oversee deployment, maintenance, and support of IT devices across districts.
• Supervise IRC staff: training, scheduling, and performance evaluation.
• Coordinate with SOC, DEAs, and IT Security Manager to manage events and security procedures.
• Ensure IT training needs are addressed and policy compliance is maintained.

Skills

IT management

Team supervision

Training & development

Scheduling

Policy compliance

Inventory control

Stakeholder communication

Education

Bachelor's degree in IT

Job description

Serves as the Regional Information Consultant (IRC) Manager for District 4 and District 5. This area covers Cherokee, Chester, Chesterfield, Darlington, Dillon, Fairfield, Florence, Georgetown, Horry, Lancaster, Marion, Marlboro, Union, Williamsburg, and York counties. Manages the deployment, maintenance, and support of SCDOT Information Technology devices, including desktops, laptops, tablets, printers, and telephone systems and services (including cellular).

Supervises IRC subordinates, to include training, scheduling, and prioritizing their daily work. Ensures that all work schedules, installations, repairs, upgrades, etc. are done in a timely and orderly manner. Also ensures work is performed according to SCDOT policy and procedures while minimizing delays for IT end users. Supervises installation, maintenance, and support of all computers, printers, tablets, and other IT equipment across and throughout assigned region. Enforces policies and procedures for inventory control of all IT equipment and purchases. Supervises surplus of equipment in accordance with SCDOT and state policies. Manages regional area cell phones and assists with all telephone services as needed.

Coordinates with Lead IRC and IT Security Manager to ensure that Security Operations Center (SOC) events are managed according to standards and procedures. Works with District Engineering Administrators (DEAs) and all lRCs in region to ensure IRC staffing resources are available. Works with DEAs and users to develop and determine IT needs and makes recommendations for management. Ensures IT training needs of SCDOT personnel are addressed, and training is scheduled as needed.

Interviews and selects personnel for IRC positions in region. Evaluates employee performance and supervises training for all subordinates. Performs other related duties as assigned.

A bachelor's degree and three and one-half (3.5) years of experience in automated information or communication system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions includes sitting or standing at a desk for an extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside normal business hours. Regular travel throughout assigned Region.

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.