District 5 Endpoint Technician II - Regional IRC Manager (61036929)

State-of-South-Carolina; South Carolina; On-site; USD 90,000 - 130,000; Full time

Job summary

South Carolina Department of Transportation seeks an IRC Manager for District 4 and District 5 to oversee deployment, maintenance, and support of IT devices across a broad region. You will supervise staff, coordinate with IT Security, and ensure timely IT services for end users.

The role requires a bachelor's degree and 3.5+ years in automated information or related systems; a valid driver's license is required. Regular regional travel is expected.

Qualifications

• Bachelor's degree and 3.5+ years in automated information or related systems.
• Experience with deployment, maintenance, and support of IT devices across a region.
• Valid motor vehicle license required.

Responsibilities

• Supervises IRC staff, including training, scheduling and prioritizing daily work.
• Ensures timely installations, repairs and upgrades per policy, minimizing delays.
• Coordinates SOC events with Security Operations Center standards and procedures.
• Interviews and selects personnel for IRC positions in region.

Skills

Team leadership

IT infrastructure

Policy compliance

Education

Bachelor's degree

Tools

Windows

Active Directory

ITIL

Job description

Serves as the Regional Information Consultant (IRC) Manager for District 4 and District 5. This area covers Cherokee, Chester, Chesterfield, Darlington, Dillon, Fairfield, Florence, Georgetown, Horry, Lancaster, Marion, Marlboro, Union, Williamsburg, and York counties. Manages the deployment, maintenance, and support of SCDOT Information Technology devices, including desktops, laptops, tablets, printers, and telephone systems and services (including cellular).

Supervises IRC subordinates, to include training, scheduling, and prioritizing their daily work. Ensures that all work schedules, installations, repairs, upgrades, etc. are done in a timely and orderly manner. Also ensures work is performed according to SCDOT policy and procedures while minimizing delays for IT end users. Supervises installation, maintenance, and support of all computers, printers, tablets, and other IT equipment across and throughout assigned region. Enforces policies and procedures for inventory control of all IT equipment and purchases. Supervises surplus of equipment in accordance with SCDOT and state policies. Manages regional area cell phones and assists with all telephone services as needed.

Coordinates with Lead IRC and IT Security Manager to ensure that Security Operations Center (SOC) events are managed according to standards and procedures. Works with District Engineering Administrators (DEAs) and all lRCs in region to ensure IRC staffing resources are available. Works with DEAs and users to develop and determine IT needs and makes recommendations for management. Ensures IT training needs of SCDOT personnel are addressed, and training is scheduled as needed.

Interviews and selects personnel for IRC positions in region. Evaluates employee performance and supervises training for all subordinates. Performs other related duties as assigned.

A bachelor's degree and three and one-half (3.5) years of experience in automated information or communication system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions includes sitting or standing at a desk for an extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside normal business hours. Regular travel throughout assigned Region.

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.