District 4 Endpoint Technician II - Regional IRC Manager (61036929)

State of South Carolina; Chester (SC); On-site; USD 85,000 - 120,000; Full time

Job summary

State of South Carolina Department of Transportation seeks an experienced Regional Information Consultant (IRC) Manager for District 4 and District 5. You will oversee deployment, maintenance, and support of IT devices across Cherokee, Chester, Chesterfield, Darlington, Dillon, and other counties, ensuring operations meet policy standards.

You will supervise IRC personnel, coordinate with the Lead IRC and IT Security Manager, and participate in staffing decisions, training, and performance

Qualifications

• Bachelor's degree and 3.5 years of experience in automated information or communication system design, installation, operation, repair, or processing of information.
• Valid motor vehicle operator's license is required.
• Regular travel throughout assigned Region.

Responsibilities

• Oversees deployment, maintenance, and support of IT devices (desktops, laptops, tablets, printers, phones) across the region.
• Supervises IRC staff: training, scheduling, performance evaluation, and workload prioritization.
• Coordinates with Lead IRC and IT Security Manager to align SOC events with standards; collaborate with DEAs and regional users to determine IT needs.
• Interviews and selects personnel; ensures timely, policy-compliant work.
• Schedules training for IT staff and ensures required IT training is delivered.

Skills

Leadership

Supervision

Training

IT deployment

Policy compliance

Travel readiness

Education

Bachelor's degree or approved equivalence

Job description

Serves as the Regional Information Consultant (IRC) Manager for District 4 and District 5. This area covers Cherokee, Chester, Chesterfield, Darlington, Dillon, Fairfield, Florence, Georgetown, Horry, Lancaster, Marion, Marlboro, Union, Williamsburg, and York counties. Manages the deployment, maintenance, and support of SCDOT Information Technology devices, including desktops, laptops, tablets, printers, and telephone systems and services (including cellular).

Supervises IRC subordinates, to include training, scheduling, and prioritizing their daily work. Ensures that all work schedules, installations, repairs, upgrades, etc. are done in a timely and orderly manner. Also ensures work is performed according to SCDOT policy and procedures while minimizing delays for IT end users. Supervises installation, maintenance, and support of all computers, printers, tablets, and other IT equipment across and throughout assigned region. Enforces policies and procedures for inventory control of all IT equipment and purchases. Supervises surplus of equipment in accordance with SCDOT and state policies. Manages regional area cell phones and assists with all telephone services as needed.

Coordinates with Lead IRC and IT Security Manager to ensure that Security Operations Center (SOC) events are managed according to standards and procedures. Works with DEAs and all lRCs in region to ensure IRC staffing resources are available. Works with District Engineering Administrators (DEAs) and users to develop and determine IT needs and makes recommendations for management. Ensures IT training needs of SCDOT personnel are addressed, and training is scheduled as needed.

Interviews and selects personnel for IRC positions in region. Evaluates employee performance and supervises training for all subordinates. Performs other related duties as assigned.

A bachelor's degree and three and one-half (3.5) years of experience in automated information or communication system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.

The physical demands for the essential functions includes sitting or standing at a desk for an extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside normal business hours. Regular travel throughout assigned Region.

The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.