Distribution Specialist - 2nd Shift

Integra LifeSciences; Cincinnati (OH); On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

401(k) savings plan

Life insurance

Job summary

A leading healthcare firm located in Cincinnati is seeking a Distribution Specialist responsible for managing daily operations and ensuring effective order fulfillment. You will act as the primary contact for customer escalations and work closely with 3PL partners to resolve operational issues. The ideal candidate should have a Bachelor’s degree and 3–6 years of experience in logistics or distribution operations. Strong communication and analytical skills are essential for success in this fast-paced role. The position offers competitive compensation and benefits.

Qualifications

• 3–6 years of experience in distribution or logistics operations.
• Hands-on experience managing daily warehouse performance and issues.
• Ability to handle multiple real-time issues in a fast-paced environment.

Responsibilities

• Manage customer escalations regarding distribution operations.
• Drive on-time, in-full execution across assigned DC(s).
• Track and analyze key warehouse performance metrics.
• Coordinate staffing and training requirements with 3PL partners.

Skills

Strong execution mindset

Understanding of warehouse KPIs

Effective communication

Data-driven problem-solving

Education

Bachelor’s degree in Logistics, Supply Chain, Operations

Tools

WMS and warehouse reporting tools

Excel

Job description

Overview

Essential Duties And Responsibilities

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care. The Distribution Specialist (Distribution Operations) is responsible for day-to-day operational performance at assigned Distribution Center(s), ensuring reliable order fulfillment, SLA adherence, and effective issue resolution. This role serves as the first line of defense for customer and commercial escalations related to distribution operations and plays a critical role in maintaining service continuity. This hands-on role works closely with 3PL partners, customer service, commercial teams, and internal supply chain stakeholders to drive on-time, in-full execution, resolve operational issues in real time, and maintain strong operational discipline at the DC level. The Distribution Specialist focuses on execution, performance management, and rapid problem-solving, while partnering with Distribution Optimization teams to surface recurring issues and enable continuous improvement.

Responsibilities

• Customer & Commercial Escalation Management
  • Act as the first point of contact for customer and commercial escalations related to DC operations and order fulfillment.
  • Triage, communicate, and coordinate resolution of service issues to minimize customer impact and restore service levels quickly.
  • Real-Time Issue Resolution
  • Own real-time operational escalations including warehouse delays, inventory discrepancies, system outages, and execution failures.
  • Coordinate with 3PL operators, IT, transportation, and customer service to drive timely resolution and clear root-cause visibility.
• Daily Operations & SLA Management
  • Drive on-time, in-full (OTIF) execution across assigned DC(s) in line with contractual SLAs and internal service targets.
  • Monitor daily operational performance and ensure adherence to agreed service, quality, and productivity standards.
• KPI & Performance Management
  • Track, analyze, and act on key warehouse performance metrics including on-time delivery, pick/pack accuracy, dock-to-stock time, damage rates, and labor productivity.
  • Review performance regularly with 3PL partners and escalate risks or deviations as needed.
• Labor & Resource Planning
  • Partner with 3PL operators to ensure appropriate staffing, training, and shift coverage aligned with volume forecasts and operational requirements.
  • Monitor labor utilization, overtime, and productivity, signaling risks or inefficiencies early.
• 3PL Partner Management
  • Oversee daily performance of 3PL operators, ensuring compliance with SLAs, operating procedures, and safety standards.
  • Foster strong working relationships while maintaining clear accountability for execution and results.
• Cost Control & Operational Discipline
  • Monitor operational cost drivers such as overtime, rework, waste, damages, and equipment usage.
  • Provide early signals on cost deviations and support corrective actions to maintain cost control at the DC level.
• Continuous Improvement & Support
  • Identify and surface recurring operational issues, trends, and execution gaps to Distribution Optimization teams.
  • Participate in continuous improvement initiatives, root-cause analyses, and CI events as required.

Qualifications

• Education and Experience
  • Bachelor’s degree in Logistics, Supply Chain, Operations, or a related field preferred.
  • 3–6 years of experience in distribution, warehousing, or logistics operations, preferably in a 3PL-managed environment.
  • Hands-on experience managing daily warehouse performance, SLAs, and operational issue resolution.
  • Experience working cross-functionally with customer service, transportation, and commercial teams.
• Skills & Capabilities
  • Strong execution mindset with the ability to manage multiple real-time issues in a fast-paced environment.
  • Solid understanding of warehouse KPIs and operational performance drivers.
  • Effective communicator with the ability to manage escalations calmly and professionally.
  • Data-driven approach to problem-solving and performance management.
  • Comfortable working closely with external partners while maintaining accountability.
• Systems & Tools (Preferred)
  • Experience working with WMS and warehouse reporting tools.
  • Proficiency in Excel or similar tools for performance tracking and analysis.

Work Schedule & Availability

• This is a second shift role and requires the flexibility to support distribution operations during peak periods, including availability during off hours or weekends as operational needs arise.
• Up to 10% travel required.

Compensation and Benefits

Salary Pay Range: $62,000.00 - $85,000.00 USD. Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training. In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation. Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

Pay Transparency & Benefits

Additional Description for Pay Transparency: Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).

Equal Opportunity: Integra LifeSciences is an equal opportunity employer with ongoing commitments to provide reasonable accommodations as required by law. If you need an accommodation due to a disability, please email [e-mail].

This site is governed by applicable U.S. laws and regulations. For information on your rights under the law, see EEO notices: EEO Is the Law | EOE including Disability/Protected Veterans.

Unsolicited Agency Submission: Integra LifeSciences does not accept unsolicited assistance from search firms for employment opportunities. A formal written agreement is required before engaging any agency, and it must be executed and authorized by the Vice President, Talent Acquisition.

Integra LifeSciences is an equal opportunity employer. This description is intended to be an overview of the position and is not an exhaustive list of duties. Please, no phone calls or emails.