Sr. Operations Specialist - North Chicago, IL

VetJobs; North Chicago (IL); On-site; USD 79,000 - 141,000; Full time

Job summary

VetJobs seeks a Senior Operations Specialist to own outbound execution across US distribution centers and drive on-time delivery and service commitments. You will coordinate with Customer Service, Quality, BTS, Transportation, IT, and planning teams to resolve issues and optimize processes.

You will monitor SAP IDOC flows, support VAS and HVR/LVR activities, analyze warehouse and delivery performance, and lead continuous improvements to ensure customer satisfaction across the network.

Qualifications

• 5 years’ experience in warehousing, distribution, and/or supply chain management.
• Hands-on analytics to monitor performance and resolve issues.
• Strong data-driven decision making and root-cause analysis.

Responsibilities

• Own day-to-day outbound operational support across US distribution centers.
• Lead resolution of delivery blocks and push requests with cross-functional teams.
• Investigate order fulfillment issues and communicate status clearly.

Skills

Analytical mindset

Cross-functional collaboration

Data interpretation

Problem solving

Communication skills

Education

High School/GED

Bachelor’s degree or equivalent experience (preferably in business or supply chain)

Tools

SAP

S/4HANA

JDA

WMS platforms

Job description

Job Description

ATTENTION MILITARY AFFILIATED JOB SEEKERS – Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post.

Position Summary

We are looking for a highly motivated and analytical Senior Operations Specialist to serve as the primary owner for customer-facing distribution execution and outbound operations across key US distribution centers. This role will support the US Distribution Manager by leading day-to-day outbound execution across the distribution network, including delivery monitoring, open delivery review, delivery block resolution, delivery push requests, zero-pick investigations, warehouse cancellations, export coordination, LTL and partial shipment management, HVR/LVR management, VAS support, product complaint returns/OZ requests, outbound IDOC monitoring and resolution, distribution process optimization, logistics data analysis, and investigation of shipment delays, damages, discrepancies, and other operational inefficiencies. The Senior Operations Specialist will partner closely with distribution centers, Customer Service, Quality, BTS, Transportation, Trade Compliance, Planning, and other cross-functional stakeholders to drive timely issue resolution, improve operational flow, strengthen warehousing and delivery performance, and ensure service commitments are met for customers and patients.

Working Hours: Monday, Thursday, and Friday: 9:00 a.m.–6:00 p.m.; Tuesday and Wednesday: 10:00 a.m.–7:00 p.m.

Position Responsibilities

• Own day-to-day outbound operational support across all US/PR distribution centers, ensuring consistent execution of order fulfillment, shipment readiness, dock activity, carrier handoffs, and issue escalation in alignment with service, compliance, and customer commitments.
• Perform daily delivery monitoring and open delivery reviews across the outbound network to identify aging deliveries, delayed pick/pack activity, blocked orders, shipment discrepancies, and other risks requiring cross-functional follow-up.
• Lead resolution of delivery blocks, delivery push requests, zero-pick investigations, and warehouse cancellations by identifying root cause, aligning owners, documenting actions, and driving timely closure with distribution centers, Customer Service, Planning, Quality, Transportation, and BTS as needed.
• Serve as a key operational escalation point for Customer Service by investigating order fulfillment issues, delivery status concerns, partial shipment impacts, cancellation requests, and urgent customer needs while ensuring clear communication of status, next steps, and ownership.
• Monitor and resolve outbound SAP IDOC issues by partnering with BTS, 3PL partners, and internal operations teams to troubleshoot failures, validate corrections, reduce recurring errors, and support accurate system-to-system transaction flow.
• Support Value Added Services operations by coordinating VAS readiness, execution timing, inventory availability, labeling or packaging requirements, exception management, and post-activity reconciliation to ensure compliant and on-time customer fulfillment.
• Support HVR/LVR processes by monitoring order/release activity, coordinating with distribution centers and cross-functional partners, resolving exceptions, and ensuring appropriate prioritization, documentation, and timely execution in support of customer and business requirements.
• Support product complaint return activity, including OZ requests, by coordinating return authorization needs, partnering with Customer Service, Quality, distribution centers, and transportation teams, tracking status through closure, and escalating delays or documentation gaps as needed.
• Optimize distribution processes: Analyzing and improving the efficiency and effectiveness of the physical movement of goods.
• Analyze data: Interpreting data related to warehousing and delivery performance.
• Identify and resolve distribution inefficiencies: Investigating and addressing issues such as delays, damages, or discrepancies in shipments.

Minimum Education Required

High School/GED

Education

• Preferred Bachelor’s degree or below equivalent experience, preferably in business or supply chain

Skills And Competencies

• Experience with fulfillment services, warehouse operations, warehouse design, and system configuration support
• Familiarity with warehouse management systems, including WMS platforms used by external 3PL partners
• 5 years’ experience in warehousing, distribution, and/or supply chain management
• Hands-on experience applying basic to advanced analytics tools and techniques to monitor operational performance and support issue resolution
• Ability to analyze and interpret data to identify trends, assess root causes, and support timely operational decisions
• Strong analytical mindset with demonstrated ability to use data-driven decision making to prioritize operational issues, support root cause analysis, and drive continuous improvement across distribution execution.
• Demonstrated ability to identify distribution inefficiencies, evaluate shipment delays, damages, and discrepancies, and coordinate corrective actions that improve physical goods movement, warehousing performance, and delivery reliability.
• Strong cross-functional collaboration skills with Information Technology/BTS, Commercial, Finance, Supply Chain, distribution centers, external 3PL partners, and stakeholders at varying levels of the organization
• Extensive knowledge of SAP, S/4, JDA, external 3PL WMS platforms, and/or other similar distribution and supply chain systems.
• Well-developed interpersonal skills including strong presentation, verbal, and written communication skills.

Key Stakeholders

Global Functional Supply Chain and GDL leadership, Brand, Planning, Distribution, Warehousing, Logistics, Transportation, IT/BTS, Quality, Trade Compliance, Customer Service, Commercial, Finance, distribution center operations teams, external 3PL partners, and internal analytics/reporting stakeholders

Pay Range

$ 78500 - 141000 USD

North Chicago, Illinois