Distribution Specialist - 2nd Shift

INTEGRA LIFESCIENCES SALES LLC; United States; On-site; USD 62,000 - 85,000; Full time

Benefits offered by this job

Health insurance

401(k)

Job summary

Integra LifeSciences is seeking a Distribution Specialist (Distribution Operations) to manage day‑to‑day DC performance, OTIF and escalation resolution, partnering with 3PLs and internal teams.

The role emphasizes KPI tracking, cost control, staff planning, and continuous improvement, with travel up to 10% and a second shift.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Operations, or related field preferred.
• 3–6 years in distribution, warehousing, or logistics operations, preferably in a 3PL‑managed environment.
• Hands‑on experience managing daily warehouse performance, SLAs, and operational issue resolution.
• Experience working cross‑functionally with customer service, transportation, and commercial teams.
• Strong execution mindset to manage multiple real‑time issues in a fast‑paced environment.
• Solid understanding of warehouse KPIs and operational performance drivers.
• Effective communicator capable of managing escalations calmly and professionally.
• Data‑driven approach to problem‑solving and performance management.
• Comfortable working closely with external partners while maintaining accountability.

Responsibilities

• Act as the first point of contact for customer and commercial escalations related to DC operations and order fulfillment.
• Triages, communicates, and coordinates resolution of service issues to minimize impact and restore service levels.
• Own real-time operational escalations including delays, inventory discrepancies, outages, and execution failures.
• Coordinate with 3PL, IT, transportation, and customer service to drive timely resolution and root‑cause visibility.
• Drive on-time, in-full execution across DCs in line with SLAs and targets.
• Monitor daily performance and ensure adherence to service, quality, and productivity standards.
• Track and act on KPIs such as OTIF, pick/pack accuracy, dock‑to‑stock time, and labor metrics.
• Review performance with 3PL partners and raise risks or deviations as needed.
• Plan staffing and shift coverage with 3PL operators based on forecasts.
• Monitor labor use and overtime; flag risks or inefficiencies early.
• Oversee daily 3PL performance, ensuring SLA and safety compliance.
• Maintain strong relationships and clear accountability for outcomes.
• Monitor costs (overtime, rework, waste) and support corrective actions.
• Identify recurring issues and support CI initiatives.

Skills

Distribution ops

Warehouse performance

SLA management

Cross-functional collaboration

Data-driven problem solving

External partner management

WMS experience

Excel proficiency

Education

Bachelor’s degree in Logistics / Supply Chain / Operations

Tools

WMS

Excel

3PL systems

Job description

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

Distribution Specialist (Distribution Operations)

The Distribution Specialist is responsible for day‑to‑day operational performance at assigned Distribution Center(s), ensuring reliable order fulfillment, SLA adherence, and effective issue resolution. This role serves as the first line of defense for customer and commercial escalations related to distribution operations and plays a critical role in maintaining service continuity.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer & Commercial Escalation Management

• Act as the first point of contact for customer and commercial escalations related to DC operations and order fulfillment.
• Triage, communicate, and coordinate resolution of service issues to minimize customer impact and restore service levels quickly.

Real‑Time Issue Resolution

• Own real‑time operational escalations including warehouse delays, inventory discrepancies, system outages, and execution failures.
• Coordinate with 3PL operators, IT, transportation, and customer service to drive timely resolution and clear root‑cause visibility.

Daily Operations & SLA Management

• Drive on‑time, in‑full (OTIF) execution across assigned DC(s) in line with contractual SLAs and internal service targets.
• Monitor daily operational performance and ensure adherence to agreed service, quality, and productivity standards.

KPI & Performance Management

• Track, analyze, and act on key warehouse performance metrics including on‑time delivery, pick/pack accuracy, dock‑to‑stock time, damage rates, and labor productivity.
• Review performance regularly with 3PL partners and elevate risks or deviations as needed.

Labor & Resource Planning

• Partner with 3PL operators to ensure appropriate staffing, training, and shift coverage aligned with volume forecasts and operational requirements.
• Monitor labor utilization, overtime, and productivity, and signal risks or inefficiencies early.

3PL Partner Management

• Oversee daily performance of 3PL operators, ensuring compliance with SLAs, operating procedures, and safety standards.
• Foster strong working relationships while maintaining clear accountability for execution and outcomes.

Cost Control & Operational Discipline

• Monitor operational cost drivers such as overtime, rework, waste, damages, and equipment usage.
• Provide early signals on cost deviations and support corrective actions to maintain cost control at the DC level.

Continuous Improvement

• Signal & support identifying and surfacing recurring operational issues, trends, and execution gaps to Distribution Optimization teams.
• Participate in continuous improvement initiatives, root‑cause analyses, and CI events as required.

QUALIFICATIONS

• Education: Bachelor’s degree in Logistics, Supply Chain, Operations, or a related field preferred.
• Experience: 3–6 years in distribution, warehousing, or logistics operations, preferably in a 3PL‑managed environment.
• Hands‑on experience managing daily warehouse performance, SLAs, and operational issue resolution.
• Experience working cross‑functionally with customer service, transportation, and commercial teams.
• Strong execution mindset with the ability to manage multiple real‑time issues in a fast‑paced environment.
• Solid understanding of warehouse KPIs and operational performance drivers.
• Effective communicator capable of managing escalations calmly and professionally.
• Data‑driven approach to problem‑solving and performance management.
• Comfortable working closely with external partners while maintaining accountability.

Systems & Tools (Preferred)

• Experience with WMS and warehouse reporting tools.
• Proficiency in Excel or similar tools for performance tracking and analysis.

Work Schedule & Availability

• This is a second shift role and requires flexibility to support distribution operations during peak periods, including availability during off hours or weekends as operational needs arise.
• Up to 10% travel required.

Salary Pay Range

$62,000.00 – $85,000.00 USD. Individual pay is determined by several factors including job‑related skills, experience, and relevant education or training. Base pay may be supplemented by bonus, commission, equity, or other variable compensation.

Benefits

• Medical, dental, vision, life insurance, short‑ and long‑term disability, and group legal insurance.
• Business accident insurance and savings plan (401(k)).
• Eligible for total rewards programs subject to terms of policies and date of hire.

Equal Employment Opportunity

Integra LifeSciences is an equal‑opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status. The site is governed solely by applicable U.S. laws and governmental regulations. If you would like more information on your rights under the law, please see the following notices: EEO Is the Law | EEO including Disability/Protected Veterans. Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA. If you have difficulty using our online system due to a disability and need an accommodation, please email us at [e-mail].