Distribution Specialist - 2nd Shift

Integra LifeSciences Corporation; Cincinnati (OH); On-site; USD 62,000 - 85,000; Full time

Job summary

Integra LifeSciences Corporation is seeking a Distribution Specialist (Distribution Operations) to manage day-to-day performance at the Distribution Center, ensuring on-time and in-full order fulfillment. You’ll work with 3PL partners, customer service, and internal teams to resolve issues quickly and uphold service levels.

You will monitor KPIs, drive real-time resolutions, plan labor, and oversee cost controls while identifying improvement opportunities across the DC network.

Qualifications

• Bachelor’s degree in Logistics, Supply Chain, Operations, or related field.
• 3–6 years of experience in distribution, warehousing, or logistics operations.
• Hands-on experience managing daily warehouse performance, SLAs, and issue resolution.
• Experience working cross-functionally with customer service, transportation, and commercial teams.

Responsibilities

• Customer & Commercial Escalation Management: act as the first point of contact for escalations related to DC operations and order fulfillment.
• Real-Time Issue Resolution: own real-time escalations and coordinate with 3PL, IT, transportation, and customer service to resolve root causes.
• Daily Operations & SLA Management: drive OTIF execution across DCs in line with SLAs and targets.
• KPI & Performance Management: track and act on warehouse performance metrics and raise risks with 3PLs.
• Labor & Resource Planning: ensure staffing and shift coverage aligned with volume forecasts.
• 3PL Partner Management: oversee daily performance and ensure adherence to SLAs and procedures.
• Cost Control & Operational Discipline: monitor overtime, waste, damages, and equipment usage; support corrective actions.
• Continuous Improvement: surface recurring issues and participate in CI initiatives.

Skills

Execution mindset

Warehouse KPIs

Data-driven analysis

Communication skills

Cross-functional collaboration

Education

Bachelor's degree in Logistics

Tools

WMS

Excel

Job description

Changing lives. Building Careers. Joining us is a chance to do important work that creates change and shapes the future of healthcare. Thinking differently is what we do best. To us, change equals opportunity. Every day, our colleagues are challenging what’s possible and making headway to innovate new treatment pathways to advance patient outcomes and set new standards of care.

The Distribution Specialist (Distribution Operations) is responsible for day-to-day operational performance at assigned Distribution Center(s), ensuring reliable order fulfillment, SLA adherence, and effective issue resolution. This role serves as the first line of defense for customer and commercial escalations related to distribution operations and plays a critical role in maintaining service continuity. This hands‑on role works closely with 3PL partners, customer service, commercial teams, and internal supply chain stakeholders to drive on‑time, in‑full execution, resolve operational issues in real time, and maintain strong operational discipline at the DC level. The Distribution Specialist focuses on execution, performance management, and rapid problem‑solving, while partnering with Distribution Optimization teams to surface recurring issues and enable continuous improvement.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Customer & Commercial Escalation Management Act as the first point of contact for customer and commercial escalations related to DC operations and order fulfillment. Triage, communicate, and coordinate resolution of service issues to minimize customer impact and restore service levels quickly.

Real-Time Issue Resolution Own real-time operational escalations including warehouse delays, inventory discrepancies, system outages, and execution failures. Coordinate with 3PL operators, IT, transportation, and customer service to drive timely resolution and clear root-cause visibility.

Daily Operations & SLA Management Drive on-time, in-full (OTIF) execution across assigned DC(s) in line with contractual SLAs and internal service targets. Monitor daily operational performance and ensure adherence to agreed service, quality, and productivity standards.

KPI & Performance Management Track, analyze, and act on key warehouse performance metrics including on-time delivery, pick/pack accuracy, dock-to-stock time, damage rates, and labor productivity. Review performance regularly with 3PL partners and escalated risks or deviations as needed.

Labor & Resource Planning Partner with 3PL operators to ensure appropriate staffing, training, and shift coverage aligned with volume forecasts and operational requirements. Monitor labor utilization, overtime, and productivity, signaling risks or inefficiencies early.

3PL Partner Management Oversee daily performance of 3PL operators, ensuring compliance with SLAs, operating procedures, and safety standards. Foster strong working relationships while maintaining clear accountability for execution and results.

Cost Control & Operational Discipline Monitor operational cost drivers such as overtime, rework, waste, damages, and equipment usage. Provide early signals on cost deviations and support corrective actions to maintain cost control at the DC level.

Continuous Improvement Signal & Support Identify and surface recurring operational issues, trends, and execution gaps to Distribution Optimization teams. Participate in continuous improvement initiatives, root-cause analysis, and CI events as required.

QUALIFICATIONS

Education and Experience Bachelor’s degree in Logistics, Supply Chain, Operations, or a related field preferred.

3–6 years of experience in distribution, warehousing, or logistics operations, preferably in a 3PL-managed environment.

Hands‑on experience managing daily warehouse performance, SLAs, and operational issue resolution.

Experience working cross‑functionally with customer service, transportation, and commercial teams.

SKILLS & CAPABILITIES

Strong execution mindset with the ability to manage multiple real‑time issues in a fast‑paced environment.

Solid understanding of warehouse KPIs and operational performance drivers.

Effective communicator with the ability to manage escalations calmly and professionally.

Data‑driven approach to problem‑solving and performance management.

Comfortable working closely with external partners while maintaining accountability.

SYSTEMS & TOOLS (PREFERRED)

Experience working with WMS and warehouse reporting tools.

Proficiency in Excel or similar tools for performance tracking and analysis.

WORK SCHEDULE & AVAILABILITY

This is a second shift role and requires the flexibility to support distribution operations during peak periods, including availability during off hours or weekends as operational needs arise. Up to 10% travel required.

Salary Pay Range

Salary Pay Range: $62,000.00 - $85,000.00 USD.

Our salary ranges are determined by role, level, and location. Individual pay is determined by several factors including job-related skills, experience, and relevant education or training.

In addition to base pay, employees may be eligible for bonus, commission, equity or other variable compensation.

Your recruiter can share more about the specific salary range for your preferred location during the hiring process.

ADDITIONAL DESCRIPTION FOR PAY TRANSPARENCY

• Subject to the terms of their respective plans, employees and/or eligible dependents are eligible to participate in the following Company sponsored employee benefit programs: medical, dental, vision, life insurance, short- and long-term disability, business accident insurance, and group legal insurance, and savings plan (401(k)).

Subject to the terms of their respective policies and date of hire, Employees are eligible for the following Total Rewards | Integra LifeSciences

EEO STATEMENT

Integra LifeSciences is an equal opportunity employer, and is committed to providing equal employment opportunities to all qualified applicants and employees regardless of race, marital status, color, religion, sex, age, national origin, sexual orientation, physical or mental disability, or protected veteran status.

This site is governed solely by applicable U.S. laws and governmental regulations.

If you'd like more information on your rights under the law, please see the following notices: EEO Is the Law | EOE including Disability/Protected Veterans

Integra LifeSciences is committed to provide qualified applicants and employees who are disabled veterans or individuals with disabilities with needed reasonable accommodations in accordance with the ADA.

If you have difficulty using our online system due to a disability and need an accommodation, please email us at [e-mail].

EMPLOYER BRANDING

Integra - Employer Branding from Integra LifeSciences on Vimeo Whatever your specialty, you’ll find an ideal setting for building a rewarding career. Along the way, you’ll have the satisfaction of knowing your work matters, that it’s making patients’ lives better, making a positive and lasting difference. You’ll find that the pace is exhilarating – because the need is so urgent. You’ll be challenged – and supported – by the most dynamic and inspiring people in your profession. And you’ll grow a career that is more impactful and fulfilling then you thought possible. More than 4,200 Integra employees already know we’re a great place to build a career. Here’s your chance to discover that for yourself.