Distribution Center IT Operations Specialist

Caleres; Lebanon (TN); Presencial; USD 52 000 - 70 000; Tempo integral

Resumo da oferta

Caleres IT Operations Specialist needed for our Distribution Center on 1st shift (Sat–Wed). Monitor production systems, troubleshoot issues, and partner with IT teams and vendors to keep operations running smoothly.

This hands-on role fits someone who enjoys problem solving in a fast-paced distribution environment, provides on-call support, and documents issues and resolutions for accurate reporting.

Qualificações

• Associate degree in IT, CS, or related field preferred.
• 0–3 years IT operations, systems support, data processing, or related experience.
• Experience working in a team-oriented environment.
• Experience with Intel-based systems and IBM AS/400 preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical users.
• Strong customer-service mindset with focus on timely resolutions.
• Ability to prioritize issues in a fast-paced DC environment.

Responsabilidades

• Monitor production systems and applications for reliable operation.
• Monitor job processing and recover failed jobs quickly.
• Troubleshoot hardware, network, software, and system performance issues.
• Collaborate with Help Desk, IT teams, third-party vendors, and internal users to resolve problems.
• Document outages, resolutions, and troubleshooting steps.
• Follow escalation procedures when issues require additional support.
• Maintain IT Operations reference materials, knowledge bases, tools, and databases.
• Provide on-call support for Operations as required.
• Assist with other Distribution Center functions as needed.

Conhecimentos

Troubleshooting

Communication

Teamwork

Customer-service mindset

Prioritization

Formação académica

Associate degree in IT or CS

Ferramentas

Intel-based systems

IBM AS/400

Descrição da oferta de emprego

Caleres IT Operations Specialist needed for our Distribution Center on 1st shift (Sat–Wed). Monitor production systems, troubleshoot issues, and partner with IT teams and vendors to keep operations running smoothly.

This hands-on role fits someone who enjoys problem solving in a fast-paced distribution environment, provides on-call support, and documents issues and resolutions for accurate reporting.