DC IT Operations Specialist — Hands-on Troubleshooter
Famous Footwear
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Job summary
Famous Footwear in Lebanon, TN is seeking an IT Operations Specialist for the Distribution Center on the 1st shift (Saturday through Wednesday). This role keeps our production and logistics systems up and running by monitoring, troubleshooting, and coordinating with IT teams and vendors.
You will handle hardware, software, and network issues, document resolutions, and provide on-call support to maintain steady distribution operations in a fast-paced environment.
Qualifications
- Associate degree in Information Technology, Computer Science, or related field preferred.
- 0 to 3 years of IT operations, systems support or data processing experience.
Responsibilities
- Monitor production systems and applications to ensure reliable operation.
- Troubleshoot and recover failed jobs or system issues quickly.
- Identify and resolve hardware, network, software, and system performance issues.
- Collaborate with Help Desk, IT teams, vendors and users to resolve problems.
- Document issues, outages, resolutions and troubleshooting steps.
- Follow escalation procedures when needed.
- Maintain IT Operations reference materials and tools.
- Provide timely distribution of requested reports.
- Assist with other Distribution Center functions as needed.
Skills
Education
Tools
Job description
Famous Footwear in Lebanon, TN is seeking an IT Operations Specialist for the Distribution Center on the 1st shift (Saturday through Wednesday). This role keeps our production and logistics systems up and running by monitoring, troubleshooting, and coordinating with IT teams and vendors.
You will handle hardware, software, and network issues, document resolutions, and provide on-call support to maintain steady distribution operations in a fast-paced environment.
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