Representative, Logistics Systems A

Caleres; Lebanon (TN); On-site; USD 52,000 - 70,000; Full time

Job summary

Caleres IT Operations Specialist needed for our Distribution Center on 1st shift (Sat–Wed). Monitor production systems, troubleshoot issues, and partner with IT teams and vendors to keep operations running smoothly.

This hands-on role fits someone who enjoys problem solving in a fast-paced distribution environment, provides on-call support, and documents issues and resolutions for accurate reporting.

Qualifications

• Associate degree in IT, CS, or related field preferred.
• 0–3 years IT operations, systems support, data processing, or related experience.
• Experience working in a team-oriented environment.
• Experience with Intel-based systems and IBM AS/400 preferred.
• Strong troubleshooting and problem-solving skills.
• Ability to communicate effectively with technical and non-technical users.
• Strong customer-service mindset with focus on timely resolutions.
• Ability to prioritize issues in a fast-paced DC environment.

Responsibilities

• Monitor production systems and applications for reliable operation.
• Monitor job processing and recover failed jobs quickly.
• Troubleshoot hardware, network, software, and system performance issues.
• Collaborate with Help Desk, IT teams, third-party vendors, and internal users to resolve problems.
• Document outages, resolutions, and troubleshooting steps.
• Follow escalation procedures when issues require additional support.
• Maintain IT Operations reference materials, knowledge bases, tools, and databases.
• Provide on-call support for Operations as required.
• Assist with other Distribution Center functions as needed.

Skills

Troubleshooting

Communication

Teamwork

Customer-service mindset

Prioritization

Education

Associate degree in IT or CS

Tools

Intel-based systems

IBM AS/400

Job description

IT Operations Specialist

Distribution Center | 1st Shift
Schedule: Saturday through Wednesday

What You'll Do

We're looking for an IT Operations Specialist to help keep our Distribution Center systems running smoothly and reliably. In this role, you'll monitor production systems, troubleshoot hardware and software issues, support system processing, and partner with internal IT teams and third-party resources to quickly resolve problems.

This is a hands-on role for someone who enjoys problem-solving, working with technology, and supporting a fast-paced operation.

Your Responsibilities

• Monitor production systems and applications to ensure reliable and efficient operation
• Monitor job processing and quickly troubleshoot and recover failed jobs or system issues
• Identify, troubleshoot, and resolve hardware, network, software, and system performance issues
• Partner with the Help Desk, corporate IT teams, third-party vendors, and internal users to resolve technical problems
• Document system issues, outages, resolutions, and troubleshooting procedures
• Follow established escalation procedures when issues require additional support
• Maintain IT Operations reference materials, knowledge bases, tools, and databases
• Help ensure system hardware, software, and websites are operating effectively
• Provide timely and accurate distribution of requested reports
• Maintain inventory and perform physical counts of supplies needed for hardware maintenance
• Provide on-call support for Operations as required
• Assist with other Distribution Center functions as needed

What We're Looking For

• Associate degree in Information Technology, Computer Science, or a related field preferred
• 0 to 3 years of experience in IT operations, systems support, data processing, or a similar technical environment
• Experience working in a team-oriented environment
• Experience with Intel-based systems and IBM AS/400 environments preferred
• Strong troubleshooting and problem-solving skills
• Ability to communicate effectively with technical and non-technical users
• Strong customer-service mindset with a focus on timely and accurate problem resolution
• Ability to prioritize issues and remain effective in a fast-paced Distribution Center environment

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to work in a Distribution Center environment