Representative, Logistics Systems A

Famous Footwear; Lebanon (TN); On-site; USD 52,000 - 68,000; Full time

Job summary

Famous Footwear in Lebanon, TN is seeking an IT Operations Specialist for the Distribution Center on the 1st shift (Saturday through Wednesday). This role keeps our production and logistics systems up and running by monitoring, troubleshooting, and coordinating with IT teams and vendors.

You will handle hardware, software, and network issues, document resolutions, and provide on-call support to maintain steady distribution operations in a fast-paced environment.

Qualifications

• Associate degree in Information Technology, Computer Science, or related field preferred.
• 0 to 3 years of IT operations, systems support or data processing experience.

Responsibilities

• Monitor production systems and applications to ensure reliable operation.
• Troubleshoot and recover failed jobs or system issues quickly.
• Identify and resolve hardware, network, software, and system performance issues.
• Collaborate with Help Desk, IT teams, vendors and users to resolve problems.
• Document issues, outages, resolutions and troubleshooting steps.
• Follow escalation procedures when needed.
• Maintain IT Operations reference materials and tools.
• Provide timely distribution of requested reports.
• Assist with other Distribution Center functions as needed.

Skills

Troubleshooting

Customer service

Communication

Team environment

Prioritization

IT operations

Systems support

Data processing

Education

Associate degree in IT/CS

Tools

Intel-based systems

IBM AS/400

Job description

IT Operations Specialist

Distribution Center | 1st Shift

Schedule: Saturday through Wednesday

What You’ll Do

We’re looking for an IT Operations Specialist to help keep our Distribution Center systems running smoothly and reliably. In this role, you’ll monitor production systems, troubleshoot hardware and software issues, support system processing, and partner with internal IT teams and third‑party resources to quickly resolve problems.

This is a hands‑on role for someone who enjoys problem-solving, working with technology, and supporting a fast‑paced operation.

Your Responsibilities

• Monitor production systems and applications to ensure reliable and efficient operation
• Monitor job processing and quickly troubleshoot and recover failed jobs or system issues
• Identify, troubleshoot, and resolve hardware, network, software, and system performance issues
• Partner with the Help Desk, corporate IT teams, third‑party vendors, and internal users to resolve technical problems
• Document system issues, outages, resolutions, and troubleshooting procedures
• Follow established escalation procedures when issues require additional support
• Maintain IT Operations reference materials, knowledge bases, tools, and databases
• Help ensure system hardware, software, and websites are operating effectively
• Provide timely and accurate distribution of requested reports
• Maintain inventory and perform physical counts of supplies needed for hardware maintenance
• Provide on‑call support for Operations as required
• Assist with other Distribution Center functions as needed

What We’re Looking For

• Associate degree in Information Technology, Computer Science, or a related field preferred
• 0 to 3 years of experience in IT operations, systems support, data processing, or a similar technical environment
• Experience working in a team‑oriented environment
• Experience with Intel‑based systems and IBM AS/400 environments preferred
• Strong troubleshooting and problem‑solving skills
• Ability to communicate effectively with technical and non‑technical users
• Strong customer‑service mindset with a focus on timely and accurate problem resolution
• Ability to prioritize issues and remain effective in a fast‑paced Distribution Center environment

Physical Requirements

• Ability to lift up to 50 pounds
• Ability to work in a Distribution Center environment