Distribution & Carrier Coordination Specialist

Socket.dev; Kutztown (Berks County); On-site; USD 42,000 - 66,000; Full time

Job summary

Socket.dev is hiring a Distribution Logistics Coordinator in the United States to ensure transportation needs are met and customers receive excellent service. You will route calls, plan and schedule shipments, and handle related clerical duties.

The role requires coordinating with carriers, updating tracking, and communicating delays or issues to stakeholders. The position may require irregular hours, including nights, weekends, and holidays, and prior transportation or DOT experience is

Qualifications

• Experience in a fast paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent Customer service skills
• Computer applications using Microsoft Office (Word, Excel PowerPoint).
• Ability to handle changing priorities and use good judgment in stressful situations.
• Ability to multi-task and manage priority lists
• Previous transportation and/or DOT experience helpful
• Prior customer service experience
• High School Degree required
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Responsibilities

• Services both external and internal customer needs on a regular basis
• Coordinates on the scheduling of orders with carriers (internal. external and/or brokerage)
• Manage shipment queue and priority lists
• Provides load and/or order tracking/tracing and completes adjustments as needed
• Repowers loads as carrier fall off/cover expedites orders as they arrive
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays
• Compiles data for daily reports
• Compiles and transmits carrier information to customers to expedite future orders
• Coordinate on the scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders
• Communicates feedback to management, including any signs of dissatisfaction
• Prepares shipping and tracing information to customers/management as required
• Positively interacts with customers, operations and carriers
• Assists with other administrative duties as needed by management

Skills

Time management

Organizational skills

Customer service

Microsoft Office

Adaptability

Transportation DOT experience

Multi-tasking

Communication skills

Education

High School Degree

Job description

Socket.dev is hiring a Distribution Logistics Coordinator in the United States to ensure transportation needs are met and customers receive excellent service. You will route calls, plan and schedule shipments, and handle related clerical duties.

The role requires coordinating with carriers, updating tracking, and communicating delays or issues to stakeholders. The position may require irregular hours, including nights, weekends, and holidays, and prior transportation or DOT experience is