Distribution Logistics Coordinator

NFI Industries; Kutztown (Berks County); On-site; USD 42,000 - 56,000; Full time

Job summary

NFI Industries in the United States is seeking a Distribution Logistics Coordinator to ensure transportation needs are met with exceptional customer service. You will handle scheduling with carriers, tracking shipments, and coordinating with customers, operations and carriers to resolve issues.

The role requires strong organizational skills, ability to multi-task, and flexibility to work irregular hours. Previous DOT or transportation exposure is a plus, with a focus on accurate data and timely

Qualifications

• Experience in a fast-paced warehouse environment.
• Strong time management, organizational, and planning skills.
• Excellent customer service skills.
• MS Office proficiency (Word, Excel, PowerPoint).
• Ability to adapt to changing priorities and work under pressure.
• Ability to multi-task and manage priority lists.
• Previous transportation and/or DOT experience helpful.
• Able to work irregular hours including nights, weekends and holidays.
• Able to work in environments with variable conditions.

Responsibilities

• Serves external and internal customers on a regular basis.
• Coordinates scheduling of orders with carriers (internal, external, brokerage).
• Manages shipment queue and priority lists.
• Provides load and/or order tracking and makes adjustments as needed.
• Repowers loads when carriers fall off and covers expedited orders.
• Communicates daily with all parties about potential service issues or delays.
• Compiles data for daily reports.
• Transmits carrier information to customers to expedite future orders.
• Coordinates appointments with customers and acts as liaison among operations, carriers, and customers.

Skills

Time management

Organizational skills

Planning

Self-motivation

Customer service

Multi-tasking

Prioritization

Stress management

Flexible hours

Adaptability

DOT experience

Warehouse experience

Education

High School Degree

Tools

Microsoft Office

Job description

Overview

The Distribution Logistics Coordinator ensures that our customer transportation needs are met or exceeded by providing excellent customer service. Other responsibilities include, but not limited to, answering/routing calls, planning and scheduling, other clerical duties as directed by management.

Responsibilities

• Services both external and internal customer needs on a regular basis
• Coordinates on the scheduling of orders with carriers (internal. external and/or brokerage)
• Manage shipment queue and priority lists
• Provides load and/or order tracking/tracing and completes adjustments as needed
• Repowers loads as carrier fall off/cover expedites orders as they arrive
• Coordinates daily communication to all parties involved on potential service issues, problems and/or delays
• Compiles data for daily reports
• Compiles and transmits carrier information to customers to expedite future orders
• Coordinate on the scheduling of appointments with customers.
• Acts as a liaison between operations, carrier and the customer in administration of orders
• Communicates feedback to management, including any signs of dissatisfaction
• Prepares shipping and tracing information to customers/management as required
• Positively interacts with customers, operations and carriers
• Assists with other administrative duties as needed by management

Qualifications

• Experience in a fast paced warehouse environment.
• Strong time management, organizational, planning and self-motivation skills.
• Excellent Customer service skills
• Computer applications using Microsoft Office (Word, Excel PowerPoint).
• Ability to handle changing priorities and use good judgment in stressful situations.
• Ability to multi-task and manage priority lists
• Previous transportation and/or DOT experience helpful
• Prior customer service experience
• High School Degree required
• Ability and availability to work irregular or extended hours including nights, weekends and holidays as needed by the customer.
• Should be able to work in environments with variable noise levels, lighting conditions and temperature variation and able to access all areas of building without limitations.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

LA County Applicants: The Company will consider qualified applicants, including those with criminal histories, in a manner consistent with applicable state and local laws.

Profit Center

PC-338