Logistics Scheduling Lead — Customer & Carrier Focus

Socket.dev; Indiana (PA); On-site; USD 42,000 - 65,000; Full time

Job summary

Socket.dev seeks a Logistics Coordinator to manage customer and carrier interactions, scheduling appointments, and supporting the Transportation Department with daily tasks.

You will ensure efficient coordination, maintain clear communication, and help drive timely deliveries and accurate documentation across the logistics workflow. This role emphasizes problem-solving, data entry, and teamwork in a fast-paced office and warehouse environment.

Qualifications

• 2-3 years in logistics, supply chain, or customer service with scheduling focus.
• Experience coordinating with carriers and customers.
• Proficiency in logistics software and MS Office.
• Strong communication and problem-solving abilities.
• Ability to work in a high-stress environment and manage multiple tasks.

Responsibilities

• Act as the primary contact for customers regarding shipments and statuses.
• Schedule and coordinate pickups and deliveries with carriers.
• Maintain accurate appointment details and communicate changes promptly.
• Monitor shipments, track deliveries, and update order status.
• Prepare reports on logistics performance and operational metrics.
• Identify and resolve scheduling, transportation, and service issues.
• Ensure compliance with policies and documentation standards.

Skills

Customer management

Negotiations

Analytical ability

Attention to detail

Computer skills

Scheduling software

Microsoft Office

Education

High school diploma or equivalent

Bachelor's degree preferred

Tools

DAT

Load Board Tools

Logistics software

Job description

Socket.dev seeks a Logistics Coordinator to manage customer and carrier interactions, scheduling appointments, and supporting the Transportation Department with daily tasks.

You will ensure efficient coordination, maintain clear communication, and help drive timely deliveries and accurate documentation across the logistics workflow. This role emphasizes problem-solving, data entry, and teamwork in a fast-paced office and warehouse environment.