Processing Assistant

Health & Human Services; Henderson (NC); Hybrid; USD 39.000 - 69.000; Vollzeit

Benefits dieser Stelle

Hybrid teleworking schedule

Zusammenfassung

North Carolina Department of Health and Human Services (DHHS) in Henderson, NC, seeks an Administrative Specialist I to provide administrative support to staff across managerial, supervisory, and professional roles within the Henderson unit. The role requires knowledge of community resources and the ability to communicate with diverse individuals to help people with disabilities achieve identified goals.

Primary duties include handling calls, data entry, billing, and documenting client

Qualifikationen

• High school diploma or GED with two years of related administrative experience, or an equivalent combination of education and experience.
• Ability to work with community resources and local employers.
• Experience in routine office support and interacting with the public.

Aufgaben

• Use a multi-line phone system to answer and route calls to appropriate staff.
• Prepare documents, maintain spreadsheets, input data, and complete billing for assigned staff.
• Receive applications from clients and request/obtain medical records.
• Document client information and services in the case management system throughout rehabilitation.
• Utilize office equipment and relevant technology to meet office needs.

Kenntnisse

Team collaboration

Office support

Public interaction

Ausbildung

High school diploma or GED

Jobbeschreibung

Agency Dept of Health and Human Services Division EMPLOY , INDEP FOR PEOPLE W/DISAB - EIPD Job Classification Title Administrative Specialist I (S) Position Number 60055118 Grade NC08

About Us

The North Carolina Department of Health and Human Services (DHHS) is one of the largest, most complex agencies in the state, and has approximately 17,000 employees. It is responsible for ensuring the health, safety, and well-being of all North Carolinians, providing human service needs for special populations including individuals who are deaf, blind, developmentally disabled, and mentally ill, and helping poor North Carolinians achieve economic independence.

Description of Work

This position is housed in the Henderson Unit office and provides support to caseloads with various primary disabling conditions. The position provides administrative support to managerial, supervisory, professional, and para-professional staff located in this office, and interact with outside agencies, organizations, and vendors, as is needed to assist eligible persons with disabilities to achieve identified goals. The position requires a wide range of knowledge regarding community resources and local employers as well as the ability to communicate with individuals from diverse backgrounds.

Job Responsibilities

• Using a multi-line phone system to answer and route calls to appropriate staff members
• Preparing documents, maintaining spreadsheets, inputting data, and completing billing processes for assigned staff
• Receiving applications from clients, along with requesting and obtaining medical/treatment records
• Documenting client information, interactions, and services into the case management system throughout the rehabilitation process
• Utilizing office equipment and other relevant technology (software and systems) to meet office needs

Authority: Section 12(c) of the Rehabilitation Act of 1973, as amended; 29 U.S.C. 709(c); Pub. L. 111-256, 124 Stat. 2643; unless otherwise noted.

This position provides direct services to individuals with disabilities who have barriers to employment.

Knowledge Skills and Abilities/Management Preferences

Salary Grade Range $39,244 - $68,679

Recruitment Range $39,244 - $49,000

Position is eligible for a hybrid-teleworking schedule to include weekly onsite work hours

Preferred Skills

• Knowledge or experience working with a team
• Demonstrated experience performing routine office support functions
• Demonstrated experience working with the public

About Division of Employment and Independence for People with Disabilities (EIPD)

The DHHS Division of Employment and Independence for People with Disabilities (EIPD) promotes employment and independence for people with disabilities through customer partnership and community leadership. EIPD helps people with disabilities achieve their goals for competitive employment and more independent living in communities statewide.

To learn more about EIPD: https://youtu.be/4QUy2w9B6AU.

Compensation and Benefits

The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options, standard and supplemental retirement plans, and the NCFlex program (numerous high-quality, low-cost benefits on a pre-tax basis). Employees also receive paid vacation, sick, and community service leave. In addition, paid parental leave is available to eligible employees. Visit website for benefits.

Supplemental Contact Information: The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer that embraces an Employment First philosophy, which consists of complying with all federal laws, state laws, and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job.

For more information about DHHS: https://www.ncdhhs.gov/. DHHS uses the Merit-Based Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications, internal equity, and budgetary considerations pertinent to the advertised position.

In accordance with the Governor’s Executive Order 303, our agency supports second-chance employment for individuals who were previously incarcerated or justice-involved. We invite all potential applicants to apply for positions for which they may be qualified.

Applicants may be subject to a criminal background check. All candidates selected for positions considered "Positions of Trust" will be subject to a criminal background check.

Transcripts and degree evaluations may be uploaded with your application. The State of North Carolina/Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service, please visit the NACES membership website at https://www.naces.org/members.

Degree/College Credit Verification Degrees must be received from appropriately accredited institutions. Transcripts, degree evaluations and cover letters may be uploaded with your application.

Veterans’ and National Guard Preference Applicants seeking Veteran's Preference must attach a DD-214 Member-4 Form (Certificate of Release or Discharge from Active Duty) to their applications. Applicants seeking National Guard Preference must attach an NGB 23A (RPAS), along with the state application, if they are a current member of the NC National Guard in good standing. Applicants who are former members of either the NC Army National Guard or the NC Air National Guard, with honorable discharge and six years of creditable service, must attach a copy of their DD 256 or NGB 22, along with the state application.

ADA Accommodations Consistent with the Americans with Disabilities Act (ADA) and the Pregnant Workers Fairness Act (PWFA), DHHS is committed to the full inclusion of all qualified individuals. As part of this commitment, DHHS will ensure that people with disabilities, or known limitations covered by the PWFA, are provided with reasonable accommodation.

Minimum Education and Experience Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. High school diploma or General Educational Development (GED) diploma and two years of related administrative experience; or equivalent combination of education and experience.

EEO Statement The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of unlawful employment discrimination, harassment, or retaliation. The state provides reasonable accommodation to employees and applicants with disabilities; known limitations related to pregnancy, childbirth, or related medical conditions; and for religious beliefs, observances, and practices.

All job postings close at 11:59pm the night before the End Date on the posting.