Distributed Systems Support Specialist

Other; Melbourne (FL); On-site; USD 36,000 - 54,000; Full time

Job summary

The Distributed Computer Systems Specialist at the Florida Department of Health is based in Melbourne, Florida and provides frontline support for computer and network issues. The role includes remote and onsite troubleshooting, distribution system hardware/software installation, and user access management across multiple health information systems.

A valid Florida driver’s license is required. The ideal candidate has 6+ months in IT or electronics, 1+ year in customer service, and is proficient

Qualifications

• Six or more months of experience working with computers and electronics.
• One or more years of experience providing customer or personal services.
• Valid Florida Driver's license.
• Knowledge of Microsoft Windows 10/11 operating systems and Microsoft 365 Apps.
• Ability to type at least 35 adjusted words per minute.
• Preferred: One or more years of IT helpdesk experience or Associate's degree in Information Technology.

Responsibilities

• Provide technical support to the Florida Department of Health via phone, email, and in-person channels.
• Troubleshoot and resolve computer and network issues remotely and onsite.
• Install and configure distributed systems hardware and software.
• Manage user access and accounts across multiple health information systems.

Job description

The Distributed Computer Systems Specialist at the Florida Department of Health is based in Melbourne, Florida and provides frontline support for computer and network issues. The role includes remote and onsite troubleshooting, distribution system hardware/software installation, and user access management across multiple health information systems.

A valid Florida driver’s license is required. The ideal candidate has 6+ months in IT or electronics, 1+ year in customer service, and is proficient