Helpdesk Technician II: Advanced IT Support

Independent Living Systems, llc

Tallahassee (FL)

On-site

USD 52,000 - 68,000

Full time

5 days ago

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Job summary

Independent Living Systems, LLC is hiring a Helpdesk Technician II in Tallahassee, FL. The role focuses on advanced end-user support, diagnosing hardware/software/network issues and providing timely solutions to maintain IT uptime.

Responsibilities include incident handling, installation/configuration, documentation, and collaboration with senior staff. A healthcare IT context and ongoing training are emphasized for career growth.

Qualifications

3+ years in a helpdesk or technical support role.
Strong knowledge of Windows, imaging and hardware troubleshooting.
Excellent problem-solving and communication skills.
Ability to work independently and in a team environment.
Relevant experience may substitute for the educational requirement on a year-for-year basis.

Responsibilities

Respond to and resolve helpdesk requests via phone, email, or ticketing system.
Diagnose, troubleshoot and resolve hardware, software and network issues for end-users.
Install and configure software and hardware, including OS, drivers and apps.
Document all support activities and resolutions in the ticketing system.
Collaborate with senior IT staff to escalate unresolved issues.
Participate in ongoing training to stay current with healthcare IT systems.
Join on-call rotations to minimize business disruption.