Desktop Support Engineer: Windows & IT Systems

Columbia County (FL); Florida; On-site; USD 45,000 - 65,000; Full time

Job summary

Columbia County (FL) is seeking a Desktop Support Specialist to deliver advanced technical support to county employees and ensure secure, reliable operation of computers, mobile devices, printers, and applications. The role responds to help-desk requests, documents work, maintains accurate inventory, supports projects, trains end users, and coordinates with vendors.

The position may require working outside normal hours and during emergencies, including travel to county facilities for on-site

Qualifications

• Associate degree in computer science, information technology, cybersecurity, or related field; four years of desktop/technical support experience.
• Relevant industry certifications (e.g., CompTIA A+, Network+, Security+, or Microsoft certifications) preferred.
• Must possess and maintain a valid Florida driver’s license and be able to travel to County facilities.

Responsibilities

• Respond to help-desk requests; troubleshoot hardware, software, connectivity, mobile-device, printing, and application issues; document actions and resolutions.
• Install, configure, image, deploy, relocate, maintain, and replace computers, monitors, printers, mobile devices, and peripheral equipment.
• Maintain accurate records for hardware, software, licenses, equipment assignments, warranties, repairs, and disposal.
• Support Windows desktop OS, Microsoft 365 apps, Exchange Online, SharePoint Online, and other County applications.
• Administer user and computer accounts, permissions, group memberships, and directory services.
• Apply software deployments, OS updates, security configurations, and endpoint protection policies.
• Assist senior IT staff with server, network, and cybersecurity tasks as assigned.
• Provide technology instruction and communicate technical information clearly to users.
• Coordinate warranty service, repairs, licensing, and vendor support.
• Travels to County facilities for on-site support and after-hours tasks as required.

Skills

Windows OS

Microsoft 365

Mobile devices

Printers

Active Directory

Entra ID

Networking basics

Cybersecurity basics

Help desk tools

Documentation

Communication skills

Education

Associate degree in IT or related field

Tools

Help-desk software

Imaging tools

Inventory management systems

Remote-support tools

Job description

Columbia County (FL) is seeking a Desktop Support Specialist to deliver advanced technical support to county employees and ensure secure, reliable operation of computers, mobile devices, printers, and applications. The role responds to help-desk requests, documents work, maintains accurate inventory, supports projects, trains end users, and coordinates with vendors.

The position may require working outside normal hours and during emergencies, including travel to county facilities for on-site