Distributed Computer Systems Analyst

Jobtailor

Tampa (FL)

On-site

USD 42,000 - 62,000

Full time

3 days ago

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Job summary

Jobtailor seeks an experienced Desktop Support Technician to install, maintain, and support end-user computing environments across on-site and remote workflows in Tampa, Florida.

You will troubleshoot Windows 10 and newer environments, resolve hardware, software, and networking issues, and work with VoIP and collaboration tools such as Zoom and Teams. You will document resolutions and coordinate with a service desk and field staff.

Qualifications

Install, implement, maintain, and support multiple computer systems for end-users, including hardware, software, networking, and communications components.
Provide on-site support and support for end-users working remotely.
Provide desktop technical support to Department and outside agency customers.
Coordinate work assignments with Department staff and desktop support staff.
Follow up with customers to ensure efficient handling and quality solutions.
Analyze priority issues for escalation and provide detailed issue information.
Maintain assigned issues in the Department’s Issue Tracking System.
Document resolutions and share findings with team members.
Troubleshoot VoIP phones and LAN/WAN connectivity and coordinate repairs with regional and statewide support staff.

Responsibilities

Ensure desktop computers interconnect with file servers, application servers, administrative systems, and networking software.
Support hardware/software upgrades and migrations.
Support conference-room audio/visual devices and provide Zoom/Teams call expertise, including AV security settings.
Conduct system assessments with regional and outside agency customers to define needs, requirements, and LAN/WAN connectivity requirements.
Travel to support surrounding offices and emergency events; work extraordinary hours when required.

Skills

Desktop Technical Support

Windows 10 Support

Troubleshooting Skills

VoIP Support

Issue Tracking System

Education

Information Technology education

Tools

Zoom

Microsoft Teams

MS Office 365

Remote Control Applications

Mobile Device Management

VoIP Products

Issue Tracking Systems

Job description

• Install, implement, maintain, and support multiple computer systems for end-users, including hardware, software, networking, and communications components
• Provide on-site support and support for end-users working remotely
• Provide desktop technical support to Department and outside agency customers
• Coordinate work assignments with Department staff and desktop support staff
• Follow up with customers to ensure efficient handling and quality solutions
• Analyze priority issues for escalation and provide detailed issue information
• Maintain assigned issues in the Department’s Issue Tracking System
• Document resolutions and share findings with team members
• Troubleshoot VoIP phones and LAN/WAN connectivity and coordinate repairs with regional and statewide support staff
• Ensure desktop computers interconnect with file servers, application servers, administrative systems, and networking software
• Support hardware/software upgrades and migrations
• Support conference-room audio/visual devices and provide Zoom/Teams call expertise, including AV security settings
• Conduct system assessments with regional and outside agency customers to define needs, requirements, and LAN/WAN connectivity requirements
• Travel to support surrounding offices and emergency events; work extraordinary hours when required

Requirements

At least one year of experience working in an IT environment in either a field-based support capacity or a call center capacity; education can substitute on a year-for-year basis
At least one year of experience supporting Windows 10 or newer Windows operating systems and compatible applications
Technical understanding of computer hardware, software and networking systems
Troubleshooting and problem-solving skills
Valid Driver’s License and an operational private vehicle for daily work activities
Willingness to work outside normal shift/business hours
Ability to navigate tight spaces, including kneeling, crawling, bending, stooping, climbing ladders, and/or reaching
Ability to lift 30 pounds and move equipment
Ability to communicate clearly, orally and in writing
Ability to learn in a fast-paced environment
Ability to work independently
Ability to handle stressful situations
Must be a US citizen or lawfully authorized alien worker
Successful completion of State and National criminal history and applicable background screening before employment
Male candidates born on or after October 1, 1962, must be registered with the Selective Service System for eligibility
Preferred: experience with customer call documentation and tracking/ticketing systems, VoIP products, IT support environments, Windows 10 or newer, MS Office 365, mobile device management environments, remote control applications, and college or trade school education in Information Technology

Core Competencies

Demonstrates expertise in desktop technical support, including troubleshooting Windows 10 and networking systems, while effectively communicating with end-users and managing issue tracking. Capable of providing on-site and remote support, ensuring efficient resolution of technical issues.

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