PC Applications Specialist I

Jobtailor

Roswell (GA)

On-site

USD 52,000 - 72,000

Full time

9 days ago

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Job summary

Jobtailor is seeking an on-site IT Support Technician in Roswell, GA to deliver desktop and mobile device support within the city’s computing and telecommunications environment.

You will install, troubleshoot, and upgrade operating systems and hardware, manage asset inventories, and guide end users in effective application use, while coordinating with vendors and maintaining thorough documentation.

Qualifications

Associate’s degree in computer science or closely related field.
One year of experience in personal computer support.
Equivalent combination of education, training, and experience may qualify.
On-call availability.
Ability to learn and apply city or departmental policies, practices, and procedures.
Ability to review, classify, categorize, prioritize, and analyze data.
Ability to coordinate activities and resolve problems using judgment and discretion.
Ability to operate, overhaul, restore, renovate, construct, and rebuild equipment according to standards and specifications.
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs.

Responsibilities

Provide desktop solutions and advanced technical support for applications, systems, software, hardware, mobile devices, audio/visual equipment, and networking.
Provide on-site and remote end-user support and maintenance in the City’s computing and telecommunications environment.
Install, maintain, troubleshoot, and upgrade personal computer operating systems, hardware, software, peripherals, and equipment.
Assess user training needs and guide users in effective application use.
Recommend hardware and software acquisitions based on user and departmental needs.
Administer, troubleshoot, and upgrade mobile devices, including iOS, Windows Mobile, and Android platforms.
Acquire, install, set up, and provision mobile devices; evaluate and recommend mobile technology solutions.
Administer and troubleshoot telecommunications, including desktop phones, accounts, Fonality, analog service lines, and emergency call boxes.
Maintain asset inventory control, mobile device management, system and device images, software updates, patch management, and mobile app monitoring.
Support installation, integration, operation, and maintenance of audio/visual and security equipment.
Provide documentation, operational training, and technical support to end users, staff, user champions, and elected officials
Escalate unresolved mechanical and application issues to vendors
Monitor equipment and supply inventories, obtain vendor quotes, prepare equipment specifications, and assist with bid processes
Communicate with supervisors, departments, employees, the public, and other stakeholders to coordinate work and resolve problems

Skills

Desktop Support

Mobile Device Management

Telecommunications Administration

Technical Documentation

User Training

Education

Associate’s Degree in Computer Science

Tools

IOS

Windows Mobile

Android

Fonality

Desktop Phones

Emergency Call Boxes

Job description

Provide desktop solutions and advanced technical support for applications, systems, software, hardware, mobile devices, audio/visual equipment, and networking
Provide on-site and remote end-user support and maintenance in the City’s computing and telecommunications environment
Install, maintain, troubleshoot, and upgrade personal computer operating systems, hardware, software, peripherals, and equipment
Assess user training needs and guide users in effective application use
Recommend hardware and software acquisitions based on user and departmental needs
Administer, troubleshoot, and upgrade mobile devices, including iOS, Windows Mobile, and Android platforms
Acquire, install, set up, and provision mobile devices; evaluate and recommend mobile technology solutions
Administer and troubleshoot telecommunications, including desktop phones, accounts, Fonality, analog service lines, and emergency call boxes
Maintain asset inventory control, mobile device management, system and device images, software updates, patch management, and mobile app monitoring
Support installation, integration, operation, and maintenance of audio/visual and security equipment
Provide documentation, operational training, and technical support to end users, staff, user champions, and elected officials
Escalate unresolved mechanical and application issues to vendors
Monitor equipment and supply inventories, obtain vendor quotes, prepare equipment specifications, and assist with bid processes
Communicate with supervisors, departments, employees, the public, and other stakeholders to coordinate work and resolve problems

Requirements

Associate’s degree in computer science or closely related field
One (1) year of experience in personal computer support
Equivalent combination of education, training, and experience may qualify
On-call availability
Ability to learn and apply city or departmental policies, practices, and procedures
Ability to review, classify, categorize, prioritize, and analyze data
Ability to coordinate activities and resolve problems using judgment and discretion
Ability to operate, overhaul, restore, renovate, construct, and rebuild equipment according to standards and specifications
Ability to perform basic arithmetic, calculate decimals and percentages, use fractions, and interpret graphs

Core Competencies

Demonstrates expertise in providing technical support for desktop solutions, mobile devices, and telecommunications systems, while effectively managing user training and asset inventory. Proficient in troubleshooting, upgrading, and maintaining hardware and software in a computing environment.

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