Distillery Bar & Guest Experience Lead

Brothers Wright; Pikeville (KY); On-site; USD 25,000 - 38,000; Full time

Job summary

Brothers Wright in Pikeville, KY, is seeking versatile hospitality staff for roles across waitstaff, bartenders, hosts, and kitchen support at a busy distillery. You will deliver friendly, efficient service and help maintain a clean, safe, and welcoming environment.

You will take orders, suggest menu items, craft drinks safely, and assist in food preparation while keeping pace with high guest demand. Teamwork and clear communication are essential to ensure smooth operations.

Qualifications

• Customer service experience in the food and beverage industry.
• Basic knowledge of food safety and hygiene practices.
• Clear and effective communication with guests and team members.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Legally eligible to work in the location.

Responsibilities

• Greet and seat guests promptly and courteously, managing reservations and waitlists as needed.
• Take and deliver food and beverage orders accurately while providing menu recommendations and answering customer inquiries.
• Prepare and serve drinks in compliance with all safety and quality standards, maintaining a clean and organized bar area.
• Assist in food preparation, cooking, and plating according to established recipes and presentation guidelines.
• Maintain cleanliness and sanitation of dining, bar, and kitchen areas in accordance with health regulations.
• Collaborate with team members to ensure efficient workflow and timely service during peak hours.
• Handle customer concerns or complaints professionally and elevate issues to management when necessary.
• Restock supplies and monitor inventory levels to support uninterrupted service.

Skills

Customer service

Food safety

Communication

Attention to detail

Work eligibility

Tools

POS systems

Reservation software

Job description

Brothers Wright in Pikeville, KY, is seeking versatile hospitality staff for roles across waitstaff, bartenders, hosts, and kitchen support at a busy distillery. You will deliver friendly, efficient service and help maintain a clean, safe, and welcoming environment.

You will take orders, suggest menu items, craft drinks safely, and assist in food preparation while keeping pace with high guest demand. Teamwork and clear communication are essential to ensure smooth operations.