Distance Learning Technologist and Administrative Specialist

Wayland Baptist University; Plainview (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

Wayland Baptist University (WBU) is seeking a Distance Learning Technologist and Administrative Specialist to support the WBUonline LMS for students, faculty, and staff. This REMOTE role involves problem-solving, basic course design/review, data entry, and reporting across multiple databases, under the Director of WBUonline.

Responsibilities include assisting with Blackboard, providing instructor support, coordinating workshops, proctoring oversight, and maintaining calendars and tool lists.

Qualifications

• Some college experience or other professional training related to computer-based technology.
• Bachelor's Degree preferred.
• Experience with Blackboard (or Canvas) and distance learning a plus.
• One year full-time paid customer-service experience a plus.

Responsibilities

• Provides LMS support to students, staff and faculty by phone, email, and Zoom.
• Assists faculty on course tools, design, and meeting WBUonline standards within the LMS.
• Coordinates workshops and training sessions for instructors with the Director.
• Oversees Last Date of Attendance requests and proctor approval process.
• Maintains the WBUonline academic calendar and toolbox task list.
• Assists with applications like Blackboard, Yuja, InfoBase Learning, and MS Office.

Job description

Distance Learning Technologist and Administrative Specialist

LOCATION: Wayland Baptist University (WBU) – REMOTE

DIVISION/DEPARTMENT: WBUonline

SUPERVISED BY: Director of WBUonline

POSITION CLASSIFICATION: Exempt (Administrative)

POSITIONS SUPERVISED: None

GENERAL RESPONSIBILITIES: This is a REMOTE position. The WBUonline Distance Learning Technologist is responsible for providing Learning Management System (LMS) support to students, staff and faculty in a professional, customer-friendly manner, and performs responsible work in the preparation and distribution of time-sensitive term information. Duties consist of problem-solving student issues, basic course design, basic course review, and entering data and generating reports from the various databases used by WBUonline. Work is performed under general supervision with evaluation of job performance based upon accuracy and timely completion of assigned work.

SPECIFIC TASKS AND DUTIES:

• Provides general support to students using Blackboard (LMS) by phone, email, and Zoom.


• Provides assistance to faculty on the use of course tools, course design, and meeting WBUonline standards within the LMS.


• Coordinates workshops and training sessions for instructors with the Director.


• Facilitates Last Date of Attendance requests.


• Oversees the proctor approval process, keeps a database to track proctor candidates, updates proctor information in Blackboard, and manages the online proctoring system.


• Assists in maintaining the WBUonline academic calendar.


• Assists in maintaining the WBUonline Toolbox task list and in aiding instructors to meet academic calendar deadlines.


• Reconciles monthly budget accounts and preparing invoice requisitions.


• Assists in supporting the various applications associated with WBUonline, including Blackboard, Yuja, InfoBase Learning, Student Services, and Microsoft Office.


• Resolves and recommends solutions to problems as they arise to better serve the online constituency.


• Monitor support by email one weekend a month.


• Performs other duties as assigned by the Director of WBUonline.

The above statements are not a complete list of all responsibilities and duties performed by employees in this job. Employee may perform other related duties as assigned by the Director of WBUonline.

MINIMUM QUALIFICATIONS:

Education:

• Some college experience or other professional training, especially related to the use of computer-based technology.


• Bachelor's Degree preferred.

Experience and Knowledge:

• Experience with Blackboard (or another LMS such as Canvas) and distance learning a plus.


• One year full-time paid customer-service experience a plus.

Skills and Abilities:

• Must be accurate and alert, showing precision in work that is assigned.


• Must be able to work with Blackboard and related course management tools, including strong on-the-job learning aptitude and confidence to solve problems.


• Must be proficient with Microsoft Office, especially Word, Excel and Outlook (including use of Mail Merge).


• Must have good verbal and written communication skills and be able to interact with students, faculty, and administrative representatives appropriately through verbal and electronic media.


• Must possess strong organizational skills.


• Must be a self-starter and possess good time management skills.


• Must work cooperatively with others in order to achieve a common goal.


• Must have a commitment to Christian higher education and agreement with the purposes and philosophy of Christian higher education as promoted by the Baptist General Convention of Texas in general and Wayland Baptist University in particular.

CONDITIONS OF EMPLOYMENT:

Employment is subject to an introductory period to monitor employee performance. Employee must be able to work as a team player, be exact and accurate, and pay very close attention to detail. The qualified applicant must be able to work flexible hours as needed. If hired, the prospective employee must present documentation within three (3) days of hire date to establish their identity and employment eligibility as required by Immigration and Customs Enforcement (ICE).

Wayland Baptist University does not unlawfully discriminate in employment opportunities or practices on the basis of race, color, sex, national origin, age, disability, or any other characteristic.

Wayland Baptist University does not illegally discriminate on the basis of race, color, national or ethnic origin, age or disability in admissions or in the administration of its educational policies, programs and activities. Under federal law, the University may discriminate on the basis of religion in order to fulfill its purposes. In compliance with Title IX of the Education Amendments of 1972, the University does not illegally discriminate on the basis of sex in the administration of educational policies, programs and activities.