Chargeback & Fraud Resolution Specialist, Accounts Payable

JPMorgan Chase & Co.; Glen Allen (VA); On-site; USD 45,000 - 65,000; Full time

Job summary

JPMorgan Chase & Co. in the United States seeks an Accounts Payable Chargeback Specialist within the Chase Travel, cxLoyalty Accounts Payable Operations team to investigate chargebacks and verify bookings to protect customers.

You will work with internal partners to strengthen controls, monitor trends, and respond to card network disputes, ensuring timely, accurate resolutions and a strong customer experience.

Qualifications

• 2+ years in a detail-oriented work environment (accounts payable experience acceptable).
• 3+ years of experience managing multiple priorities and deadlines simultaneously.
• 2+ years of customer service experience, including written and verbal customer communication.
• Intermediate Microsoft Excel skills.

Responsibilities

• Research and respond to chargebacks, retrieval requests, and dispute claims across major card brands.
• Verify bookings and customers to support fraud investigations and dispute representment.
• Document fraud and chargeback alerts clearly and consistently in required systems.
• Maintain payment and chargeback activity records across payment processing systems and supporting resources.
• Update travel settlement tools and related processes to reflect chargeback outcomes in line with policy.
• Process client refund requests through approved payment processor workflows within established service levels.
• Resolve client refund requests through internal ticketing in line with policies and procedures.
• Monitor fraud and chargeback trends and communicate emerging issues and insights to management.
• Prepare and distribute recurring and ad hoc client billing and operational reports.
• Perform quality assurance checks by auditing a defined portion of dispute and chargeback resolutions.
• Support investigations, reconciliations, and other ad hoc requests as needed.

Skills

Detail-oriented

Multitasking

Customer service

Written communication

Verbal communication

Team collaboration

Problem-solving

Meet deadlines

Tools

Microsoft Excel

Job description

JPMorgan Chase & Co. in the United States seeks an Accounts Payable Chargeback Specialist within the Chase Travel, cxLoyalty Accounts Payable Operations team to investigate chargebacks and verify bookings to protect customers.

You will work with internal partners to strengthen controls, monitor trends, and respond to card network disputes, ensuring timely, accurate resolutions and a strong customer experience.