Disputes & Chargebacks Leader (Remote + Equity)

Vio; United States; Remote; USD 120,000 - 180,000; Full time

Benefits offered by this job

Stock Appreciation Rights

Remote work option

Amsterdam office

Catered lunches

Team events

Home office budget

OpenUp mental health support

Job summary

Vio is seeking an experienced Disputes & Chargebacks Manager to own and continuously improve our disputes function end to end. You will oversee dispute management and chargeback representment, coordinating with internal teams and external partners to scale operations.

In this role you’ll drive process improvements, establish quality standards, and spearhead automation initiatives. You’ll begin hands-on with live cases and progressively lead a global, remote-enabled team.

Qualifications

• 5+ years of hands-on experience in disputes and chargebacks, including writing representments yourself.
• Knowledge of dispute lifecycles, reason codes, evidence requirements and representment strategy.

Responsibilities

• Run the dispute operation day to day, ensuring timely, accurate handling of cases.
• Manage volume, workload, and escalations across the team and partners with targets on quality, speed and cost.
• Review representments and evidence, coach the team, and set the quality bar.
• Decide when to fight, accept, or elevate a dispute based on evidence and value.
• Analyze won and lost cases to sharpen strategy and flag trends.

Skills

Disputes & chargebacks

Team leadership

Data analysis

Fraud rules knowledge

Process optimization

Tools

AI drafting tools

Job description

Vio is seeking an experienced Disputes & Chargebacks Manager to own and continuously improve our disputes function end to end. You will oversee dispute management and chargeback representment, coordinating with internal teams and external partners to scale operations.

In this role you’ll drive process improvements, establish quality standards, and spearhead automation initiatives. You’ll begin hands-on with live cases and progressively lead a global, remote-enabled team.