Disputes Operations Leader: Chargebacks & Compliance

Collectors; California; On-site; USD 111,000 - 170,000; Full time

Benefits offered by this job

Health Insurance

401(k) Matching

Vacation

Holiday pay

Employee discounts

Flexible hours

Fun environment

Job summary

Collectors seeks a Head of Disputes Operations to lead chargeback, disputes across Marketplace, Power Packs, and lending services. You will own end-to-end dispute lifecycle, manage a team, set SLAs, and partner with Fraud Ops to distinguish fraud from service issues. Strong leadership and analytical skills needed.

Joining offers comprehensive benefits and a collaborative, high-output culture in a global collectibles company.

Qualifications

• 5+ years in disputes, chargeback, or payments operations.
• Hands-on knowledge of card-network dispute rules and lifecycle.
• Experience meeting SLAs and monitoring thresholds.

Responsibilities

• Own end-to-end chargeback process.
• Improve representment win rates and recovery.
• Manage card-network monitoring programs.
• Lead disputes team and vendors.

Skills

Disputes leadership

Team leadership

Data analysis

Card-network rules

Tools

Verifi/Ethoca

Payment portals

Job description

Collectors seeks a Head of Disputes Operations to lead chargeback, disputes across Marketplace, Power Packs, and lending services. You will own end-to-end dispute lifecycle, manage a team, set SLAs, and partner with Fraud Ops to distinguish fraud from service issues. Strong leadership and analytical skills needed.

Joining offers comprehensive benefits and a collaborative, high-output culture in a global collectibles company.