Dispute Specialist II: Banking Disputes & Resolution

Simmons Bank; Little Rock (AR); On-site; USD 42,000 - 54,000; Full time

Job summary

Simmons Bank in Little Rock, AR is seeking a Dispute Specialist II to support processing of debit, credit card, ACH and Zelle disputes in a high-volume environment. You will verify, process and finalize disputes, gather information from customers, and ensure entry accuracy and compliance with laws and procedures.

The role requires attention to detail, ability to work under deadlines, and effective communication with internal teams. Banking operations or customer service experience is preferred.

Qualifications

• High school diploma or equivalent required; banking operations experience preferred.
• 2+ years of related experience in banking operations or customer service.
• Ability to read and interpret merchant documents and regulations.

Responsibilities

• Act as first-line resource for disputes regarding debit/credit card, ACH and Zelle issues.
• Transmit dispute information and process incoming disputes per procedures.
• Contact customers for information and dispute resolution as required.
• Verify disputes are entered correctly and research additional information when needed.
• Balance daily reconciliations and maintain detailed activity records.

Skills

Task accuracy

Team player

Problem solving

Reading documents

Written communication

Interpersonal skills

Prioritization

Education

High school diploma

2+ years related experience

Tools

MS Office

Job description

Simmons Bank in Little Rock, AR is seeking a Dispute Specialist II to support processing of debit, credit card, ACH and Zelle disputes in a high-volume environment. You will verify, process and finalize disputes, gather information from customers, and ensure entry accuracy and compliance with laws and procedures.

The role requires attention to detail, ability to work under deadlines, and effective communication with internal teams. Banking operations or customer service experience is preferred.