Bank Card Disputes Champion

Central Bank; Jefferson City (MO); On-site; USD 42,000 - 68,000; Full time

Job summary

Central Bank is seeking a Dispute Resolution Specialist to work with customers to research and resolve bankcard disputes and related account concerns. You will receive and process dispute claims, maintain case documentation, perform financial adjustments, and support general ledger balancing.

The role requires careful handling of multiple cases and strict adherence to regulations and information-security standards.

Qualifications

• Regular and reliable attendance.
• Ability to work on-site in a standard office environment.

Responsibilities

• Dispute Resolution: Receive, research, process, and document customer dispute claims accurately and within established procedures and timeframes.
• Customer Support: Answer and manage customer phone calls, explain dispute status and next steps clearly, and provide professional assistance throughout the dispute process.
• Account Research: Analyze account activity, transaction details, documentation, and other available information to support accurate dispute decisions.
• Financial Processing: Complete authorized financial adjustments, account maintenance, general ledger balancing, and related entries accurately.
• Case Documentation: Prepare and enter required forms, correspondence, notes, and database entries, ensuring case records are complete and current.
• Account Security: Perform applicable account-security and monitoring functions, identify potential concerns, and escalate complex or unusual cases to the appropriate team member.
• Team Support: Provide operational or phone coverage for the Bank Card team as needed and collaborate with team members to resolve customer issues.
• Compliance: Comply with all applicable banking regulations, including Bank Secrecy Act requirements, privacy requirements, and information-security standards.
• Additional Duties: Perform other duties as assigned or as needed.

Job description

Central Bank is seeking a Dispute Resolution Specialist to work with customers to research and resolve bankcard disputes and related account concerns. You will receive and process dispute claims, maintain case documentation, perform financial adjustments, and support general ledger balancing.

The role requires careful handling of multiple cases and strict adherence to regulations and information-security standards.