Dispute Resolution Specialist

Central-Bank-c44c5195; Jefferson City (MO); On-site; USD 40,000 - 58,000; Full time

Job summary

Central Bank is seeking a Dispute Resolution Specialist to handle dispute claims and related ledger balancing. You will primarily handle customer phone interactions, perform adjustments, and ensure regulatory compliance in a fast-paced environment.

The role is full-time and on-site in Jefferson City, MO, with standard hours from Monday to Friday. Banking experience is preferred but not required; training will be provided.

Qualifications

• High school diploma or GED required or equivalent.
• Tech-savvy with good computer and phone skills.
• Banking or debit card experience preferred but not required.
• Strong communication skills are essential.

Responsibilities

• Receive and process dispute claims, reports, and general ledger balancing.
• Interact with customers primarily by phone.
• Perform financial adjustments, account analysis, and security functions.
• Prepare and enter forms and database entries while complying with regulations.

Skills

Attention to detail

Customer focus

Multitasking

Tech-savvy

Strong communication

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Please Note: This job posting is for general interest only. When a position becomes available, you will be notified.

Do you enjoy solving issues, talking to customers, and not being bored? Join the BankCard team as a Dispute Resolution Specialist. As a Dispute Resolution Specialist, you will work directly with customers to resolve issues. No two days will be alike, as you will work on multiple diverse cases each day. In this role, you will be responsible for receiving and processing dispute claims, reports, and general ledger balancing. You will work primarily with customers’ phone calls. You will perform financial adjustments, account analysis, account security functions, and motoring. You will prepare and enter all necessary forms and database entries while remaining compliant with all regulations.

PHYSICAL DEMANDS AND WORKING CONDITIONS

This role works in a standard office environment and involves extended periods at a computer, regular communication in person and by phone, and occasional lifting of items up to 25 pounds. The Bank will provide reasonable accommodations to enable individuals with disabilities to perform the essential functions of this position.

ADDITIONAL REQUIREMENTS

Regular and reliable attendance and punctuality are required for this position. Must be able to perform the essential functions of this position with or without reasonable accommodation.

Requirements

We are looking for someone that is attentive to details, customer-focused, and enjoys multitasking. You will need a high school diploma or GED certificate as well as be tech-savvy, with good computer and phone skills. To be successful, you should enjoy a fast-paced environment and have excellent time management skills. It’s preferred that you have banking or debit card experience, but not required. We will teach you what you need to know. Strong Communication skills are essential for this role.

Position Type

Full Time - Regular

Work Hours

Monday - Friday 8:00am - 5:00pm

Standard Hours

40

Area of Interest

Credit Card

Work Location Options

On-Site

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Career Areas

Community Involvement

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