Dispute Resolution Expert – Risk, Policy & Analysis

Leafhome

Hudson (OH)

On-site

USD 54,000 - 76,000

Full time

14 days+

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Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

Retirement match

Paid parental leave

Paid time off

Job summary

Leaf Home in Hudson, OH is seeking a Dispute Specialist to independently research, analyze, and resolve customer disputes, ensuring fair outcomes while protecting the company from financial risk. You will review case details, gather documentation, communicate with customers and partners, and help shape policies to improve processes.

The role emphasizes cross-functional collaboration and regulatory compliance.

Qualifications

2+ years of customer service experience, preferably in a dispute resolution role.
Ability to present products and services to customers based on their needs.
Excellent verbal and written communication to stakeholders.
Timely and empathetic service across all channels, keeping customer needs first.
Must be legally authorized to work in the United States without visa sponsorship.

Responsibilities

Act as the subject matter authority for complex and high-risk disputes.
Assess risk and advise leadership on material business impact.
Lead cross-functional dispute resolution with operations, finance, legal, and compliance.
Translate regulatory requirements into dispute resolution standards and guidance.
Identify systemic trends and design controls and policy enhancements.
Provide strategic guidance on dispute trends and risk posture to leadership.