Dispute Resolution Specialist I

FHAS Federal Hearings & Appeals Services, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 40,000 - 42,000; Full time

Job summary

FHAS Federal Hearings & Appeals Services, Inc. seeks a Dispute Specialist I to manage and resolve disputes by investigating claims, gathering information, and coordinating with involved parties to reach solutions.

The role emphasizes accurate record-keeping and timely updates to leadership. The ideal candidate will have strong analytical and problem-solving abilities, plus excellent communication and attention to detail, with knowledge of dispute resolution practices.

Qualifications

• High school diploma or equivalent.
• Experience in customer service or related field.
• Strong analytical and problem-solving skills.
• Associate's degree in a relevant field.
• Experience in dispute resolution or conflict management.
• Familiarity with legal terminology and procedures.

Responsibilities

• Investigate and analyze disputes by collecting and reviewing relevant documentation and evidence.
• Communicate with all parties involved to gather information and clarify issues related to the dispute.
• Develop and implement resolution strategies that align with organizational policies and best practices.
• Maintain detailed records of all dispute-related activities and ensure compliance with regulatory requirements.
• Provide regular updates to management on the status of disputes and recommend improvements to dispute resolution processes.

Skills

Analytical thinking

Problem-solving

Communication skills

Attention to detail

Dispute resolution knowledge

Education

High school diploma or equivalent

Associate's degree in a relevant field

Job description

FHAS Federal Hearings & Appeals Services, Inc. seeks a Dispute Specialist I to manage and resolve disputes by investigating claims, gathering information, and coordinating with involved parties to reach solutions.

The role emphasizes accurate record-keeping and timely updates to leadership. The ideal candidate will have strong analytical and problem-solving abilities, plus excellent communication and attention to detail, with knowledge of dispute resolution practices.